Gilbert Alonzo
Vice President at Velera | Chandler, Arizona, United States
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Gilbert Alonzo serves as the Vice President at PSCU, where he plays a pivotal role in driving Service Delivery Process Excellence and spearheading strategic initiatives that enhance operational efficiency and customer satisfaction. With over 25 years of leadership experience in the financial services sector, Gilbert has cultivated a robust expertise in operations management, risk operations, and fraud detection. His hands-on approach and execution mindset enable him to navigate complex challenges and implement innovative solutions that align with organizational goals.
At PSCU, Gilbert is instrumental in overseeing compliance reporting and information management, ensuring that the organization adheres to industry regulations while maintaining a focus on operational risk and fraud policy. His commitment to excellence is evident in his leadership of key projects that enhance the customer experience and streamline reporting and analysis processes. By leveraging his extensive background in risk management and project management, Gilbert has successfully led initiatives that not only mitigate risks but also foster a culture of accountability and trust within his team.
As a change agent, Gilbert is dedicated to transforming operational practices and driving results that resonate across the organization. His resourcefulness and positive attitude in the face of adversity inspire those around him, making him a respected leader and a valuable asset to PSCU. Through his strategic vision and collaborative approach, Gilbert continues to elevate the standards of service delivery, ensuring that PSCU remains at the forefront of the financial services industry.
Vice President at Velera in May 2018 to Present
Vice President at Velera in May 2018 to Present
Senior Vice President, Compliance Enterprise Independent Testing – Reporting & Analytics at Bank of America in February 2014 to May 2018
Senior Vice President, Customer Service Contact Center Operations Reporting at Bank of America in January 2012 to January 2014
Senior Vice President, Data Mgt & Information Strategy – Project Management Office at Bank of America in August 2010 to January 2012
Senior Vice President, Business Controls & Monitoring Readiness at Bank of America in November 2008 to July 2010
Senior Vice President, Small Business Banking – Customer Experience at Bank of America in December 2006 to November 2008
SVP, Countrywide Transition – Small Business (concurrent with Customer Experience role) at Bank of America in February 2008 to July 2008
Senior Vice President, Collections Operations, Locate Services & Balance Control at Bank of America in April 2004 to December 2006
Senior Vice President, Fraud Policy at Bank of America in November 2002 to April 2004
Senior Vice President, Fraud Strategies at Bank of America in December 2001 to November 2002
Senior Vice President, Consumer Risk Operations Group, Information Management at Bank of America in October 1998 to December 2001
Vice President, Risk Operations, Information Management at Bank of America in July 1996 to October 1998
Risk Manager, Credit Policy - Fraud at Citi in July 1995 to July 1996
Senior Manager, Worldwide Authorizations and Merchant Relations at American Express in January 1994 to July 1995
Senior Manager, Fraud Prevention at American Express in January 1990 to January 1994
Various roles: Financial Analyst, Operations Business Analyst, Lead Project Analyst at American Express in January 1987 to January 1990
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Information Management
Reporting & Analysis
Compliance Reporting
Fraud Prevention
Fraud Detection
Risk Operations
Operations Management
Process Improvement
Risk Management
Customer Experience Management
project management
Leadership
Project Management
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Discover more about VeleraWhat is Gilbert Alonzo email address?
Email Gilbert Alonzo at [email protected]. This email is the most updated Gilbert Alonzo email found in 2026.
What is Gilbert Alonzo phone number?
Gilbert Alonzo phone number is +16025029972 and +16024640967.
How to contact Gilbert Alonzo?
To contact Gilbert Alonzo send an email to [email protected]. If you want to call Gilbert Alonzo try calling on +16025029972 and +16024640967.
What company does Gilbert Alonzo work for?
Gilbert Alonzo works for Velera
What is Gilbert Alonzo's role at Velera?
Gilbert Alonzo is Vice President
What industry does Gilbert Alonzo work in?
Gilbert Alonzo works in the Financial Services industry.
Gilbert Alonzo Email Addresses
Gilbert Alonzo Phone Numbers
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