Energetic, creative team player with strong customer relationship management skills. Background in SAP with emphasis on order-to-cash functions. Experienced in Vendor Managed Inventory (IBM Continuous Replenishment System), logistics, and supply chain.
Specialties: Program Execution ● Inventory Management ● Analysis & Problem-Solving ● CRP Replenishment ● Facilitation & Presentation Skills ● Customer Relationship Building ● Supply Chain & Logistics ● Technical Agility ● Forecast Accuracy
Project Manager - In-Store Design Team (Contracted) @ • Consultant via Dahl Constulting, Inc. Special Pack Team, optimizing in-store solutions. From October 2015 to Present (3 months) Customer Logistics and Collaboration Manager @ • Provided on-site supply chain and CPFR (Customer Planning Forecasting Replenishment) expertise in a field sales office environment, in the dual role of Logistics Manager and CPFR Manager on Target account
• Supported Target Corporation’s Merch Planning departments for seasonal & in-aisle candy, snacks, and ice cream (D55, D212)
• Collaborate with Mars account team to deliver approximately $230M GSV annually and earn Mars Chocolate 2013 Vendor of the Year award for superior service and partnership
• Create and maintain effective relationships with customer (Target) and distributor (McLane)
• Lead project team for design, production, and delivery of Target custom Halloween PIPO (pallet-in, pallet-out) program
• Manage supply chain communications to cross-functions: Sales, Marketing, Demand Planning, Customer Service, Replenishment, Operations Planning, R&D, Transportation
• Execution of seasonal programs with 98.3% original order fill rate at 2014 year end From September 2012 to August 2015 (3 years) Customer Logistics Specialist @ • Managed Walmart seasonal order bank. Ensured timely execution and superior customer service for Halloween 2011 and Halloween 2012 ($1 billion GSV per season).
• Created PNEWs and assisted in delivery of orders to Must-Arrive-by-Date, culminating in the internal recognition of Walmart account as most-improved On-Time-to-Requested Delivery Date in 2012.
• In a small team, created and piloted "Standard Work" lean processes for McLane order management and rolled out to team of twenty associates.
• Key user in SAP Order-to-Cash and subject matter expert in IBM Continuous Replenishment System.
• Lead Recruiting Team to actively network with prospective candidates and target universities. Organize information sessions and career fair events with fellow Mars associates. Arrange “day in the life” events for potential hires on-site at Mars Chocolate North America.
• Onboarding trainer for several classes of New Hires into Customer Care department.
• Participated in face-to-face customer relationship building visits with Mars, Walmart, and McLane Distribution.
• Represent customer needs in cross-functional meetings. From August 2011 to September 2012 (1 year 2 months) Customer Logistics Representative @ • Handle order processes for McLane Distribution. Within team environment, manage stock levels at 19 unique distribution centers for turn and promotional items.
• Collaborate with sales, demand planning, and replenishment to ensure product availability and maintain Original Order Fill Rate (OOFR) goal and customer service level of 98.5%
• Communicate forecast misalignments to buyers and administer corrective action.
• Facilitate bi-weekly conference call allowing for open discussion between customer and vendor.
• Organize weekly McLane Service Presentation to provide greater foresight to current and upcoming service impacts. From November 2009 to August 2011 (1 year 10 months) Learning Assistant @ • Provided one-on-one tutoring assistance to college students (native English speakers and international students).
• Utilized Socratic Method to help individuals understand common grammar and writing errors.
• Reviewed term papers in all subjects, scholarship essays, and university applications. From 2009 to 2009 (less than a year) Intern, Training & Development @ • Supported the Learning & Development branch of the Store Operations team.
• Assisted in the extensive planning and execution of a week-long New Store Manager training and on-boarding session of 20 new managers. Liaised between training participants and Learning & Development Director.
• Edited and assembled retail-education kits. From May 2008 to August 2008 (4 months)
Bachelor of Science, Management and Global Business @ Rutgers, The State University of New Jersey-Newark From 2006 to 2009 Bachelor of Science, Business Administration @ Fordham University From 2005 to 2006 High School Diploma @ Mount Saint Dominic Academy From 2001 to 2005 Germaine Benemile is skilled in: Customer Service, Inventory Management, Forecasting, Problem Solving, Customer Relations, Engagement, Logistics, SAP, Cross-functional Team Leadership, Supply Chain, Microsoft Excel, Management, Microsoft Office, Presentation Coaching, Project Planning