Gary Engel
Chief Customer Care Officer at Rightworks | Lexington, Massachusetts, United States
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As the Executive Vice President of Customer Care at Rightworks, Gary Engel is at the forefront of enhancing customer experiences and driving operational excellence. With a robust background in Customer Success, Technical Support, and Product Management, Gary has transitioned from a hybrid role to a dedicated focus on leading a dynamic Care team. This team, composed of Success and Technical Support professionals, is committed to delivering world-class service that not only meets but exceeds customer expectations.
Under Gary's leadership, Rightworks is implementing innovative strategies to streamline customer interactions and ensure seamless support across its SaaS and cloud computing platforms. His hands-on approach fosters a culture of collaboration and accountability, empowering team members to take ownership of customer satisfaction. Gary's expertise in business analysis and program management allows him to identify key areas for improvement, driving initiatives that enhance service delivery and operational efficiency.
Currently, Gary is spearheading several key projects aimed at optimizing the customer journey, from onboarding to ongoing support. By leveraging data-driven insights, he is developing tailored solutions that address the unique needs of each customer, ultimately creating lasting value for both clients and investors. His passion for problem-solving and team-building is evident in the way he motivates employees to strive for excellence, ensuring that Rightworks remains a leader in the competitive landscape of web hosting and cloud services. With a proven track record in start-ups and public companies, Gary Engel is dedicated to fostering an environment where customer care is not just a function, but a core value that drives the company's success.
Chief Customer Care Officer at Rightworks in April 2025 to Present
Executive Vice President of Customer Care at Rightworks in October 2023 to April 2025
Executive Vice President of Cloud Products and Customer Care at Rightworks in December 2021 to October 2023
Vice President of Customer Care at Rightworks in February 2018 to December 2021
Vice President Of Business Development at GlowTouch Technologies in June 2017 to January 2018
Sr. Vice President, Customer Service at The Endurance International Group in May 2002 to September 2016
Director, Operations at eSupportNow in January 1999 to January 2001
Supervisor, Customer Care at NSTAR, now Eversource Energy in January 1998 to September 1999
Supervisor at KeyBank in September 1996 to December 1997
Supervisor at Daniels Law Offices in January 1991 to January 1996
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Call Center
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Analytics
Web Hosting
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BPO
User Experience
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CRM
Lead Generation
Product Management
Vendor Management
Technical Support
PaaS
Business Development
E-commerce
Call Centers
Internet Services
Process Improvement
Entrepreneurship
Cloud Computing
Leadership
Strategic Partnerships
Mergers & Acquisitions
Customer Support
Customer Retention
Account Management
Business Analysis
Start-ups
Enterprise Software
Team Leadership
Strategy
Cross-functional Team Leadership
Customer Satisfaction
Team Management
New Business Development
Customer Service
Customer Acquisition
Executive Management
Telecommunications
Management
Consulting
Go-to-market Strategy
Solution Selling
Program Management
Outsourcing
Performance Management
Net Promoter Score
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Discover more about RightworksWhat is Gary Engel email address?
Email Gary Engel at [email protected] and [email protected]. This email is the most updated Gary Engel email found in 2026.
What is Gary Engel phone number?
Gary Engel phone number is +16033240474.
How to contact Gary Engel?
To contact Gary Engel send an email to [email protected] or [email protected]. If you want to call Gary Engel try calling on +16033240474. (updated on September 13, 2024)
What company does Gary Engel work for?
Gary Engel works for Rightworks
What is Gary Engel's role at Rightworks?
Gary Engel is Chief Customer Care Officer
What industry does Gary Engel work in?
Gary Engel works in the Online Audio And Video Media industry.
Gary Engel Email Addresses
Gary Engel Phone Numbers
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