Rick Parrish
Senior Manager - Supplemental Health Services at Cigna at Cigna | Titusville, Florida, United States
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Rick Parrish serves as a Senior Manager in Supplemental Health Services at Cigna, where he leverages his extensive expertise in project management and operations to drive significant advancements within the organization. With a strong focus on enhancing customer experience, Rick oversees the Cigna Voluntary products line of business, ensuring that performance metrics such as call delivery, operational efficiency, and Voice of the Customer (VoC) KPIs are not only met but consistently exceeded. His role involves securing bids for both existing and prospective commercial clients, showcasing his adeptness in business development and client relationship management.
Rick's leadership is characterized by a process-oriented approach that emphasizes continuous improvement and team performance. He is renowned for implementing effective process enhancements that lead to substantial cost reductions and operational efficiencies. His ability to coach and develop talent within his team has fostered a culture of excellence, enabling his colleagues to thrive in a dynamic environment. Additionally, Rick plays a pivotal role in budget approval for capacity and workforce management plans, ensuring that resources are allocated effectively to meet organizational goals.
With a proven track record in championing change and establishing robust processes, Rick is committed to driving customer success and satisfaction. His exceptional organizational skills and problem-solving capabilities enable him to navigate complex challenges, making him a valuable asset to Cigna's mission of delivering high-quality supplemental health services. As he continues to lead initiatives that enhance operational performance and client engagement, Rick Parrish remains a key figure in shaping the future of health services at Cigna.
Senior Manager - Supplemental Health Services at Cigna at Cigna in January 2023 to Present
Customer Service and Operations Manager - Pharmacy Benefits Management at Express Scripts in May 2019 to January 2023
Senior Operations Manager - Aftermarket Client Services/Customer Center Operations at Ricoh Americas Corporation in December 2014 to January 2019
Senior Project Manager at Sprint in June 2011 to April 2014
Project Manager at Sprint in April 2009 to October 2011
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Operations
Analytical Skills
Operations Management
Presentation Skills
Talent Management
Cross-functional Team Leadership
Agile Project Management
Agile & Waterfall Methodologies
Negotiation
Resource Management
Budget and Financial Management
Documentation and Reporrting
Project Planning
Industry standards
Phone Etiquette
Stakeholder Engagement
Stakeholder Management
Identifying Trends
CSM
Financial Literacy
Post-Sales
Key Accounts
Operational Excellence
Reporting & Analysis
Business Relationship Management
Driving Results
Customer Analysis
Client Relations
Multitasking
Customer-Focused Service
Championing Change
Debt Collection
Financial Results
Root Cause Problem Solving
Root Cause Analysis
Root Cause
English
Organization Skills
Communication Training
Time Management
Establishing Processes
Critical Thinking
Written Communication
Microsoft Office
Balanced Scorecard
Continuous Improvement
Metric Management
Conflict Resolution
Customer Service Operations
Contact Center Management
Call Center Development
Leadership Development
Problem Solving
Customer Service Management
Contact Center Operations
Customer Success
Team Performance
Operational Efficiency
Business Planning
Skill Development
Oral Communication
Communication
Microsoft Excel
PowerPoint
Microsoft Word
Photoshop Elements
Guitar
Certificate Of Web Design
Series 7
Series 63
Series 6
Life & Health Insurance Licenses
Strategic Financial Planning
Creative Writing
Photoshop
Call Centers
Process Improvement
Telecommunications
Customer Satisfaction
Leadership
Management
Training
Quality Assurance
Performance Management
Change Management
Recruiting
Human Resources
Project Management
Coaching
Interviews
Strategy
Customer Retention
Customer Experience
Team Leadership
Sales
Wireless
Account Management
Customer Service
Business Process Improvement
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Discover more about CignaWhat is Rick Parrish email address?
Email Rick Parrish at [email protected] and [email protected]. This email is the most updated Rick Parrish's email found in 2026.
How to contact Rick Parrish?
To contact Rick Parrish send an email to [email protected] or [email protected].
What company does Rick Parrish work for?
Rick Parrish works for Cigna
What is Rick Parrish's role at Cigna?
Rick Parrish is Senior Manager - Supplemental Health Services at Cigna
What is Rick Parrish's Phone Number?
Rick Parrish's phone (305) ***-*419
What industry does Rick Parrish work in?
Rick Parrish works in the Consumer Services industry.
Rick Parrish Email Addresses
Rick Parrish Phone Numbers
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