Frank Dale
Senior District Sales Manager at NICE CXone | Atlanta, Georgia, United States
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As a Senior District Sales Manager at NICE CXone, Frank Dale leverages his extensive experience in global sales leadership to drive transformative change for his clients in the Business Process Outsourcing (BPO) sector. With a focus on guiding organizations through the transition from premise-based infrastructure to cloud solutions, Frank plays a pivotal role in helping businesses harness the power of NICE CXone's open cloud platform. This platform not only supports traditional communication channels such as Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) but also integrates advanced digital tools that enable companies to engage customers across various touchpoints, enhancing their overall customer experience.
Frank's strategic approach to solution selling is underscored by his ability to cultivate strong enterprise customer relationships, which are essential for driving revenue growth and profitability. His analytical skills and expertise in matrix management allow him to navigate complex sales environments effectively, ensuring that his teams are aligned and motivated to achieve ambitious targets. By employing winning go-to-market strategies, Frank has consistently delivered impressive results, positioning NICE CXone as a leader in the customer engagement space.
In addition to his sales acumen, Frank's proficiency with CRM systems and platforms like Genesys further enhances his capability to deliver tailored solutions that meet the unique needs of each client. His commitment to fostering a collaborative team environment not only inspires those around him but also contributes to a culture of excellence that drives success across the organization. As he continues to lead key projects and initiatives at NICE CXone, Frank remains dedicated to empowering businesses to thrive in an increasingly digital landscape.
Senior District Sales Manager at NICE CXone in April 2022 to Present
Director, Global Accounts at BT in April 2019 to April 2022
Business Development Director at Tata Communications in January 2018 to March 2019
BT Global Contact Center Business Development at BT Global Services in February 2014 to January 2018
IP Contact Center- Practice Leader at Orange Business Services in January 2009 to February 2014
IP Contact Center Sales at Qwest Communications in May 2008 to January 2009
Business Solution Consultant-Contact Center at Verizon Business (MCI) in August 2005 to May 2008
Regional Manager at Allstream in February 2004 to August 2005
Regional Director at KPNQwest in May 2001 to April 2003
Director at MCI in January 1997 to January 2001
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Global Cloud Contact Center design/sales
Analytical Skills
Communication
Matrix Management
Customer Engagement
VoIP protocols SIP
Manage Complex Projects
Leadership
MPLS
Call Centers
Sales
ITIL
Program Management
IVR
Telecommunications
Contact Centers
Cisco Technologies
VoIP
Customer Experience
IP
Unified Communications
Networking
Strategy
Managed Services
Outsourcing
Avaya
Team Leadership
Business Development
Solution Selling
Call Center
Management
Cisco Call Manager
Professional Services
Channel Partners
CRM
Business Strategy
Cross-functional Team Leadership
Selling
Genesys
Telephony
Management Consulting
SaaS
Cloud Computing
Pre-sales
Avaya Technologies
Voice over IP (VoIP)
Software as a Service (SaaS)
Internet Protocol (IP)
Cisco Systems Products
Customer Relationship Management (CRM)
Avaya Products
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Discover more about NICE CXoneWhat is Frank Dale email address?
Email Frank Dale at [email protected]. This email is the most updated Frank Dale email found in 2026.
What is Frank Dale phone number?
Frank Dale phone number is +14046332304.
How to contact Frank Dale?
To contact Frank Dale send an email to [email protected]. If you want to call Frank Dale try calling on +14046332304.
What company does Frank Dale work for?
Frank Dale works for NICE CXone
What is Frank Dale's role at NICE CXone?
Frank Dale is Senior District Sales Manager
Frank Dale Email Addresses
Frank Dale Phone Numbers
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