Frances Horner
Founder and President at VoC Consulting Group LLC | Park Ridge, Illinois, United States
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Frances Horner is a visionary leader in the healthcare sector, serving as the Founder and President of VoC Consulting Group LLC. With a steadfast commitment to revolutionizing patient contact centers, Frances leverages her extensive expertise in customer relationship management and healthcare management to transform how organizations engage with patients. Her mission is clear: to elevate patient access and experiences by integrating innovative processes and cutting-edge technology.
At VoC Consulting Group, Frances spearheads key projects that focus on enhancing operational efficiency and streamlining patient and physician interactions. By implementing a voice of the customer approach, she identifies and addresses complex client issues, ensuring that healthcare delivery is not only efficient but also patient-centric. Her strategic initiatives have led to significant improvements in call center administration, resulting in enhanced customer service and satisfaction rates.
Frances’s major achievements include the successful integration of advanced technology solutions that have redefined patient access protocols, significantly reducing wait times and improving overall patient experiences. Her skills in business analysis and new business development enable her to craft tailored solutions that meet the unique needs of healthcare organizations, while her leadership fosters a culture of collaboration and innovation within her team.
With a deep understanding of the intersection between healthcare and technology, Frances Horner continues to be a driving force in the industry, dedicated to creating impactful solutions that enhance the quality of care and improve patient outcomes. Her work at VoC Consulting Group is not just about operational success; it’s about transforming the healthcare landscape for the better.
Founder and President at VoC Consulting Group LLC in December 2017 to Present
Co-Founder and Managing Partner at Singola Consulting LLC in October 2011 to December 2017
Sr. Director, Foundation Operations at NorthShore University HealthSystem in July 2011 to October 2013
Sr. Director, Patient Access at NorthShore University HealthSystem in July 2005 to July 2011
Director of Sales and Service at NEC Solutions America in January 1997 to January 2005
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Elmhurst College, Bachelor's degree, January 1994
North Park University, Courses in Fundraising Administration, January 2011 to January 2012
Nova Southeastern University, HIPAA Privacy, Security and Research Training, January 2019 to January 2020
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Artificial Intelligence (AI)
Cloud Applications
Contact Center Technology
Customer Experience Management
Customer Experience
Data Analysis
Physician Relations
Business Relationship Management
Contact Center Management
Strategic Thinking
Employee Engagement
Call Center Administration
Epic Systems
Sales Management
Healthcare
Hospitals
Strategic Partnerships
Integrated Marketing
Process Scheduler
Healthcare Information Technology
Healthcare Management
Leadership
Process Improvement
Team Building
Cross-functional Team Leadership
Program Management
Project Management
Vendor Management
Change Management
Leadership Development
Nonprofits
Management
Operations Management
Strategy
Account Management
Training
Team Leadership
Marketing
Customer Service
Business Analysis
Call Centers
Consulting
Sales
Business Development
CRM
Telecommunications
New Business Development
Marketing Strategy
EMR
Strategic Planning
Customer Relationship Management (CRM)
Electronic Medical Record (EMR)
Business Process Improvement
Patient Access
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What is Frances Horner email address?
Email Frances Horner at [email protected] and [email protected]. This email is the most updated Frances Horner's email found in 2026.
What is Frances Horner phone number?
Frances Horner phone number is 847.420.4602.
How to contact Frances Horner?
To contact Frances Horner send an email to [email protected] or [email protected]. If you want to call Frances Horner try calling on 847.420.4602.
What company does Frances Horner work for?
Frances Horner works for VoC Consulting Group LLC
What is Frances Horner's role at VoC Consulting Group LLC?
Frances Horner is Founder and President
What industry does Frances Horner work in?
Frances Horner works in the Hospital & Health Care industry.
Frances Horner Email Addresses
Frances Horner Phone Numbers
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