Fernando Duarte
Volunteer CX Coach at Zendesk for Startups at Zendesk | South San Francisco, California, United States
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Fernando Duarte is an accomplished Director of Customer Support at Zendesk, where he leverages over a decade of experience to drive exceptional customer satisfaction and operational efficiencies in dynamic, high-growth environments. As a Volunteer CX Coach for Zendesk for Startups, Fernando plays a pivotal role in shaping the customer experience landscape for emerging companies. He collaborates closely with founders and CX leaders within the startup community, providing invaluable mentorship on developing robust customer experience (CX) strategies that are essential for navigating today’s all-digital marketplace.
Fernando's expertise lies in harnessing automation and data-driven insights to empower startups to meet the evolving demands of consumers. He focuses on innovative CX strategies that not only enhance customer interactions but also streamline operations, ensuring that startups can scale effectively while maintaining high service levels. His proficiency in CRM systems and agile methodologies allows him to guide teams in implementing best practices that foster a culture of continuous improvement and adaptability.
Key projects under Fernando's leadership include the development of tailored CX frameworks that integrate seamlessly with existing business models, enabling startups to enhance their customer engagement and retention rates. His commitment to team building and system administration ensures that high-performing teams are equipped with the tools and knowledge necessary to thrive in competitive markets. Through his work, Fernando is not just shaping the future of customer support but also empowering the next generation of business leaders to deliver exceptional service in an ever-changing landscape.
Volunteer CX Coach at Zendesk for Startups at Zendesk in February 2020 to Present
Founder and CCO at CXperiences in October 2022 to Present
Advisor to the Board at SwiftCX in January 2023 to Present
Advisor to the Board at Readyly in May 2023 to Present
Director of Support at Odyssey in July 2023 to Present
Head of CX Tools & Technology at Noom in August 2022 to February 2023
Senior Director of Support at Ordway - Billing and Revenue Automation in May 2022 to August 2022
Director of Support at Ordway - Billing and Revenue Automation in October 2020 to May 2022
Director of Support at OpenGov Inc. in February 2019 to October 2020
Sr Manager, Technical Support at OpenGov Inc. in June 2018 to January 2019
Senior Manager, Technical Support at Reltio in October 2015 to June 2018
Senior Manager, Global Support at Zuora in May 2013 to June 2015
Senior Integration Specialist at Zuora in January 2012 to May 2013
Customer Support Analyst at Zuora in November 2010 to January 2012
Senior Integration Engineer at Marketbright, Inc. in April 2010 to November 2010
PLM Support Business Analyst at Gap Inc. in February 2009 to October 2009
Sr Technology Analyst at Mervyns in November 2007 to October 2008
Store Support Center Supervisor at Mervyns in August 2006 to November 2007
Helpdesk Manager at The Picture People in March 1998 to July 2006
Owner/CEO at BA Geeks, Inc. in January 2004 to January 2006
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Discover more about ZendeskWhat is Fernando Duarte email address?
Email Fernando Duarte at [email protected] and [email protected]. This email is the most updated Fernando Duarte email found in 2026.
What is Fernando Duarte phone number?
Fernando Duarte phone number is +16507992841 and +12485132119.
How to contact Fernando Duarte?
To contact Fernando Duarte send an email to [email protected] or [email protected]. If you want to call Fernando Duarte try calling on +16507992841 and +12485132119.
What is Fernando Duarte net worth?
Fernando Duarte has an estimated net worth of $750,000 to $999,999
What company does Fernando Duarte work for?
Fernando Duarte works for Zendesk
What is Fernando Duarte's role at Zendesk?
Fernando Duarte is Volunteer CX Coach at Zendesk for Startups
What industry does Fernando Duarte work in?
Fernando Duarte works in the Primary And Secondary Education industry.
Fernando Duarte Email Addresses
Fernando Duarte Phone Numbers
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