Systems administrator with experience building, configuring, and supporting Linux and Windows systems. I am passionate about technical mentorship, striving for continual improvement of myself, my colleagues, and my customers.

Cloud Support Associate @ From June 2015 to Present (5 months) Greater Seattle AreaEnterprise Linux Administrator @ * Install, configure and troubleshoot services including Apache, Nginx, MySQL, Postfix, Java, PHP, FTP, SSH, DNS. * Analyze and pinpoint performance issues related to resource consumption, disk IO, and networking. * Resolve server down-time issues utilizing DRAC, iLO or vSphere. * Author and execute shell scripting as necessary to expedite resolution and streamline techniques. * Design and implement maintenance plans involving multi-department coordination. * Investigate and provide root-cause analysis of SCOM/Nimbus monitoring events. * Advise customers who are considering new deployments in terms of both hardware and software. * Contribute to internal documentation managed on Confluence platform. From July 2014 to May 2015 (11 months) Austin, Texas AreaAccount Manager @ * Built and maintained strong client relationships by establishing open partner dialogue. * Resolved basic Linux and Windows OS issues most commonly with users, permissions, and package management. * Collaborated with support engineers to facilitate escalated levels of troubleshooting on both Linux and Windows. * Negotiated contracts for customer consumption of Rackspace portfolio including private and public cloud. * Ensured customers with diverse product needs received a highly personalized and consistent experience. * Mentored account management team in upgrade discussions and developed new-hires in all job functions. From May 2013 to July 2014 (1 year 3 months) Austin, Texas AreaTechnical Strategist @ * Provide contract desktop, mobile, and server-level support. * Manage website updates and build feature sets utilizing HTML, CSS, and Javascript. * Facilitate discussions with key business principals to maximize technical adoption and efficiency. * Perform beta testing and quality control for new office applications. * Support collaboration tools including Google Docs, Box.net, and Lastpass. From January 2009 to 2014 (5 years) Austin, Texas AreaTechnical Project Specialist @ * Administered in-house Microsoft Exchange, BES, MSSQL, and applications servers. * Provided end-user support, including software installation and configuration, and system performance management. * Employed HTML, CSS, and Javascript to modify company website. * Supported Mac, Windows, iOS, and Blackberry hardware and software. * Coordinated new systems and networking deployments. * Drafted user manuals, web-based bulletins, and online documentation for custom legal applications. From July 2008 to May 2013 (4 years 11 months) Austin, Texas Area

Bachelor of Arts (B.A.) @ The University of Texas at Austin From 2004 to 2008 Evan Furman is skilled in: Linux, System Admini, Shell Scripting, Technical Support, Troubleshooting, Cloud Computing, Project Management, Networking, IT Strategy, Technology, Customer Servi, Account Management, Training, JavaScript, CSS, ITIL