Etiane George
Director Of Operations, Customer Service at Centene Corporation | United States
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Etiane George currently serves as the Director of Operations for Customer Service at Centene Corporation, where she leverages her extensive experience in leading transformative programs across various sectors, including healthcare, technology, and public service. With a proven track record of implementing innovative business solutions, Etiane has been instrumental in building a start-up Managed Medicaid health plan Customer Service operation that prioritizes collaboration, compassion, and service excellence. Under her leadership from 2019 to 2021, the team achieved remarkable performance metrics, including a 98.3% Service Level Agreement (SLA) compliance rate, 98.5% employee engagement, and an impressive 93% retention rate.
One of Etiane's standout accomplishments was her ability to transition the Customer Service operation from a traditional office-based model to a fully virtual setup in just three days. This rapid transformation not only maintained but exceeded SLAs, showcasing her adeptness in strategic project management and organizational design. Her expertise in healthcare management is complemented by her skills in strategic communications and employee learning and development, which have been pivotal in fostering a high-performance culture within her team.
Etiane's commitment to customer insight and branding has also played a crucial role in enhancing the overall customer experience at Centene. By focusing on content development and effective communication strategies, she has ensured that the organization remains responsive to the evolving needs of its members. As she continues to drive operational excellence, Etiane George exemplifies the leadership and innovation necessary to navigate the complexities of the healthcare landscape, ultimately improving service delivery and patient outcomes.
Director Of Operations, Customer Service at Centene Corporation in August 2019 to Present
Senior Director, Contact Center Operations at Centene Corporation in January 2025 to Present
Customer Service Center Director at State of Vermont in June 2017 to August 2019
Owner, Online Marketing and Retail Sales at Private Practice in August 2014 to December 2018
Volunteer Communications Manager and Editor at Mud Season Review in September 2016 to April 2017
Global Customer Experience Manager at Hertz in November 2012 to July 2014
Customer Experience Executive Program Manager, Global Sales at HP in June 2010 to June 2012
Customer Culture and Communications Master Program Manager, Enterprise Global Marketing at HP in May 2006 to June 2010
Global Customer Advocacy Senior Program Manager, Enterprise Technology Services at HP in July 2002 to May 2006
Support Engineering Section Manager, Storage Services at HP in October 1999 to July 2002
Mechanical Engineering Manager, Test Solutions Operation at HP in November 1997 to October 1999
Process Engineer, Circuit Assembly Center at HP in July 1995 to November 1997
Process Engineer, Wafer Fab and Assembly at NCR Corporation in June 1993 to July 1995
Office Manager, College Instructor, Dental Assistant at Dental and Medical Office in January 1979 to January 1987
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Customer Experience
Strategic Communications
Business Process Improvement
Strategic Planning
Program Management
Project Management
Customer Relationship Management (CRM)
P&L Management
Vendor Management
Business Analysis
Change Management
Organizational Design
Customer Insight
Market Research
Business-to-Business (B2B)
Branding & Identity
Content Development
Quality Management
Strategy
Marketing
Social Media
Healthcare Management
Lean Six Sigma
Continuous Improvement
Manufacturing
Healthcare
Engineering
Customer Support
Management
Leadership
Training
Customer Service
Cross-functional Team Leadership
Team Building
Public Speaking
Storytelling
Collaborative Leadership
Employee Learning & Development
Staff Retention
Business Performance Management
Planning Budgeting & Forecasting
Executive Consultation
Multi-site Team Management
Executive-level Communication
Global Communications
Call Center Administration
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Discover more about Centene CorporationWhat is Etiane George email address?
Email Etiane George at [email protected]. This email is the most updated Etiane George email found in 2026.
How to contact Etiane George?
To contact Etiane George send an email to [email protected]. (updated on October 29, 2024)
What company does Etiane George work for?
Etiane George works for Centene Corporation
What is Etiane George's role at Centene Corporation?
Etiane George is Director Of Operations, Customer Service
What is Etiane George's Phone Number?
Etiane George's phone (***) ***-*399
What industry does Etiane George work in?
Etiane George works in the Hospitals And Health Care industry.
Etiane George Email Addresses
Etiane George Phone Numbers
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