Ethan Day
Director of Post-Sale Services at SimpleConsign | Mount Vernon, Ohio, United States
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Ethan Day is a dynamic leader at SimpleConsign, where he serves as the Director of Post-Sale Services, leveraging a decade of experience in the Software as a Service (SaaS) industry to drive exceptional customer experiences. In his current role, Ethan oversees a comprehensive suite of post-sale functions, including onboarding, data migrations, customer retention, and support. His expertise in customer journey mapping allows him to identify and implement strategic initiatives that enhance the customer lifecycle, ensuring that clients not only achieve their goals but also derive maximum value from SimpleConsign’s offerings.
Ethan is adept at managing customer experience (CX) systems, utilizing data-driven reporting and analysis to optimize service delivery and streamline processes. His commitment to fostering a culture of collaboration and continuous improvement is evident in his leadership style, as he mentors a high-performing team dedicated to exceeding customer expectations. By harnessing tools like Salesforce.com and leveraging business analytics, Ethan drives efficiencies that translate into improved customer satisfaction and retention rates.
In addition to his technical acumen, Ethan’s creative writing skills enable him to communicate complex concepts clearly and effectively, whether through internal documentation or customer-facing materials. His passion for problem-solving and team building not only enhances operational effectiveness but also cultivates a positive work environment where innovation thrives. As he continues to lead SimpleConsign’s post-sale initiatives, Ethan remains focused on delivering exceptional service and creating lasting relationships with clients, positioning the company as a leader in the SaaS landscape.
Director of Post-Sale Services at SimpleConsign in January 2024 to Present
Director of Customer Support at FMX in August 2021 to January 2024
Manager of Customer Support at FMX in June 2019 to August 2021
Customer Support Specialist at FMX in September 2018 to May 2019
IT Help Desk Technician at Kimball Midwest in April 2017 to August 2018
Software Implementation Specialist at NaviGate Prepared in December 2014 to April 2017
Statistics Stringer at Major League Baseball Advanced Media in April 2014 to September 2014
Content Writer at Prep Baseball Report in January 2014 to May 2014
Shipping and Receiving Associate at The Ohio State University in August 2012 to February 2014
Photographer at The Lantern Media Group in August 2013 to December 2013
Beat Reporter at Indians Baseball Insider, LLC in April 2013 to September 2013
Sports Reporter at The Lantern Media Group in January 2013 to May 2013
Parks & Recreations Department Staff Member at City of New Philadelphia, Ohio in May 2010 to August 2012
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Artificial Intelligence (AI)
Intercom Fin
Project Management
Planning Budgeting & Forecasting
Operations Management
Customer Lifecycle Management
Coaching
Business-to-Business (B2B)
Business Strategy
Customer Retention
Customer Experience
Customer Journey Mapping
Chargebee
Operational Excellence
Cross-functional Team Leadership
Customer Satisfaction
Business Metrics
Gainsight
Microsoft Power Query
REST APIs
Postman API
Professional Services
Azure Active Directory
Google Sheets
Google Docs
Zoom
Strategic Planning
Software as a Service (SaaS)
Salesforce.com
Zendesk
Social Media
Reporting & Analysis
Writing
Video Production
Copy Editing
Journalism
AP Style
Editing
Proofreading
Creative Writing
News Writing
Copywriting
Photography
Multimedia
Social Networking
Final Cut Pro
Microsoft Office
Microsoft Excel
Microsoft Word
Photoshop
PowerPoint
Sisense
SQL
Storytelling
Interviews
Customer Service
New Media
CMMS
Management
Leadership
Microsoft Power BI
Analytical Skills
Data Analysis
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Discover more about SimpleConsignWhat is Ethan Day email address?
Email Ethan Day at [email protected]. This email is the most updated Ethan Day email found in 2026.
What is Ethan Day phone number?
Ethan Day phone number is +13302607868.
How to contact Ethan Day?
To contact Ethan Day send an email to [email protected]. If you want to call Ethan Day try calling on +13302607868. (updated on October 29, 2024)
What company does Ethan Day work for?
Ethan Day works for SimpleConsign
What is Ethan Day's role at SimpleConsign?
Ethan Day is Director of Post-Sale Services
What industry does Ethan Day work in?
Ethan Day works in the Software Development industry.
Ethan Day Email Addresses
Ethan Day Phone Numbers
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