Erica Harris-Kelly
Director of Operations at Aetna, a CVS Health Company | Greater Houston
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Erica Harris-Kelly serves as the Director of Operations at Aetna, a CVS Health Company, where she plays a pivotal role in driving profit and loss management, membership growth, and customer retention for Medicare Advantage across Texas, New Mexico, and Oklahoma. With her charismatic leadership style, Erica excels in fostering cross-functional team collaborations that are essential for executing business strategies effectively. Her ability to think critically enables her to navigate complex business challenges, ensuring that Aetna remains competitive in the dynamic health insurance landscape.
Currently, Erica is spearheading several key projects aimed at enhancing operational efficiency and improving client outcomes. By leveraging her expertise in product development and project management, she is implementing innovative solutions that not only address immediate business needs but also contribute to long-term financial sustainability. Her focus on lead generation and customer engagement strategies has proven instrumental in driving membership growth, particularly in underserved markets.
Erica’s strong communication skills and public speaking abilities allow her to articulate Aetna's vision and operational goals clearly, fostering a culture of transparency and collaboration among her teams. As a leader, she is committed to mentoring emerging talent within the organization, ensuring that her team is equipped with the skills necessary to thrive in a competitive environment. Through her dedication and strategic insight, Erica Harris-Kelly continues to make a significant impact on Aetna's success and the overall health insurance industry.
Director of Operations at Aetna, a CVS Health Company in October 2018 to Present
Operations Leader at Aetna, a CVS Health Company in December 2014 to October 2018
Medicare Sales Executive at Aetna, a CVS Health Company in July 2012 to December 2014
Sr. Health Plan Specialist, Team Lead at Kelsey-Seybold Clinic in January 2010 to February 2012
Sr. Health Plan Specialist at Kelsey-Seybold Clinic in June 2007 to January 2010
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Financial Performance
Build Strong Relationships
Product Strategy
Technical Skillset
Marketing Strategy
Medicare Advantage
Emotional Intelligence
People Development
Time Management
Organization Skills
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Critical Thinking
Operations Management
Influence Others
Consensus Building
Cross-functional Collaborations
Lead Generation
Public Speaking
Team Leadership
Communication
Product Development
Inspiring Teams
Business Strategy
Problem Solving
Direct Sales
Customer Service
Management
Strategic Planning
Leadership
Project Management
Sales
Medicare Advantage Sales
Process Improvement
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Discover more about Aetna, a CVS Health CompanyWhat is Erica Harris-Kelly email address?
Email Erica Harris-Kelly at [email protected]. This email is the most updated Erica Harris-Kelly email found in 2026.
What is Erica Harris-Kelly phone number?
Erica Harris-Kelly phone number is +18322591426.
How to contact Erica Harris-Kelly?
To contact Erica Harris-Kelly send an email to [email protected]. If you want to call Erica Harris-Kelly try calling on +18322591426. (updated on October 29, 2024)
What company does Erica Harris-Kelly work for?
Erica Harris-Kelly works for Aetna, a CVS Health Company
What is Erica Harris-Kelly's role at Aetna, a CVS Health Company?
Erica Harris-Kelly is Director of Operations
What industry does Erica Harris-Kelly work in?
Erica Harris-Kelly works in the Insurance industry.
Erica Harris-Kelly Email Addresses
Erica Harris-Kelly Phone Numbers
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