Eric Dover
Director of Service Delivery - University of Chicago Medicine and Biological Sciences Division at Biological Sciences Division at the University of Chicago | Chicago, Illinois, United States
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As the Director of Technology Solutions & Services at the University of Chicago, Eric Dover plays a pivotal role in advancing the institution's mission to support groundbreaking medical research. With over 25 years of experience in IT operations and user services, Eric leads a dedicated team that provides consultative and support services essential for innovative research initiatives that have the potential to transform lives. His expertise in data governance and asset governance ensures that the university's vast array of research data is managed securely and efficiently, enabling researchers to focus on their critical work without the burden of IT-related concerns.
Eric's focus on AI medical research technologies highlights his commitment to leveraging cutting-edge solutions that enhance research capabilities. By exploring opportunities in machine learning and AI, he is at the forefront of integrating advanced technologies into medical research, facilitating discoveries that could lead to significant advancements in healthcare. Additionally, Eric prioritizes cybersecurity, recognizing the importance of protecting sensitive research data from evolving threats. His strategic approach to service scaling and organizational transformation ensures that the IT services provided are not only reliable but also adaptable to the dynamic needs of the research community.
Under Eric's leadership, the team has implemented innovative solutions such as Interactive Voice Response (IVR) systems and optimized Network Operations Center (NOC) functionalities, enhancing customer experience and support. His analytical skills and management acumen foster a culture of continuous improvement, ensuring that the University of Chicago remains a leader in medical research technology. Through his work, Eric Dover exemplifies the intersection of technology and healthcare, driving initiatives that empower researchers to make life-changing discoveries every day.
Director of Service Delivery - University of Chicago Medicine and Biological Sciences Division at Biological Sciences Division at the University of Chicago in May 2025 to Present
Director of Technology Solutions & Services at University of Chicago in February 2023 to May 2025
Director, IT Operations & Networking at Shamrock Foods Company in October 2021 to January 2023
Executive Director of Network Operations at University Technology Office at Arizona State University in October 2020 to October 2021
Executive Director of Operations & Experience Center at University Technology Office at Arizona State University in January 2020 to October 2020
Executive Director of Experience Center & Learning Space Operations at University Technology Office at Arizona State University in July 2018 to January 2020
Help Center Director at University Technology Office at Arizona State University in March 2016 to July 2018
Manager - Client Services at Kansas State University in November 2009 to March 2016
Manager - Instructional Technology & Client Services at Kansas State University in July 2006 to November 2009
Client Support Team Leader at Kansas State University in May 2005 to July 2006
Senior Client Environment Analyst at Kansas State University in July 2004 to May 2005
Desktop Support Coordinator at Kansas State University in June 2001 to July 2004
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Healthcare Information Technology (HIT)
Research Technology
IT Service Delivery
Community Engagement
Corporate Partnership Development
Education Business Leadership
Educational Leadership
AI Service Delivery
Microsoft Copilot
ChatGPT
Firewalls
Learning Management Systems
AV Integration
XR
Instructional Technology
Contact Center Strategy
Organizational Transformation
Service Scaling
Interactive Voice Response (IVR)
Emergency Management
Data Governance
Asset Governance
Microsoft 365
Remote Infrastructure Management
Computer Network Operations
Wireless Networking
Contract Management
Outsourcing Management
Network Operations Center (NOC)
Network Design
Network Administration
Data Centers
Medical Devices
IT Operations Management
Information Security
Artificial Intelligence (AI)
Healthcare
Machine Learning
Infrastructure
Leadership
Customer Service
IT Management
Analysis
System Administration
ITIL v3 Foundations Certified
Public Speaking
Team Building
Research
Project Management
Higher Education
Team Leadership
Social Media
Access
Management
Strategic Planning
Event Planning
Mobile Technology
Security
Program Management
Windows
Training
ITIL
Leadership Development
Troubleshooting
Budgets
Project Planning
Staff Development
Software Documentation
Social Networking
Microsoft Office
Technical Writing
Change Management
Contact Centers
Customer Experience
Educational Technology
Product Management
IT Service Management
Service Desk Management
IT Operations
Problem Solving
Customer Support
Information Technology
Service Desk
Organizational Leadership
Adobe Photoshop
Analytical Skills
Business Analysis
Software as a Service (SaaS)
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Discover more about Biological Sciences Division at the University of ChicagoWhat is Eric Dover email address?
Email Eric Dover at [email protected]. This email is the most updated Eric Dover email found in 2026.
What is Eric Dover phone number?
Eric Dover phone number is +17855324785.
How to contact Eric Dover?
To contact Eric Dover send an email to [email protected]. If you want to call Eric Dover try calling on +17855324785. (updated on September 13, 2024)
What company does Eric Dover work for?
Eric Dover works for Biological Sciences Division at the University of Chicago
What is Eric Dover's role at Biological Sciences Division at the University of Chicago?
Eric Dover is Director of Service Delivery - University of Chicago Medicine and Biological Sciences Division
What industry does Eric Dover work in?
Eric Dover works in the Design Services industry.
Eric Dover Email Addresses
Eric Dover Phone Numbers
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