Eric Dost
Head of Customer Success at SmarTrak.ai | Greater Boston
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As the Director of Customer Success at SmarTrak.ai, Eric Dost plays a pivotal role in bridging the gap between sales and customer satisfaction, ensuring that both teams work cohesively towards common goals. With a robust background in Telecommunications, Healthcare, and SaaS industries, Eric leverages his extensive experience to enhance customer engagement and drive revenue growth. His current focus is on optimizing the use of Cisco's CCW-R and Install Base Reports, transforming what was once a tedious manual process into a streamlined, data-driven approach that allows teams to identify sales opportunities years in advance.
Under Eric's leadership, SmarTrak.ai has initiated key projects aimed at unifying Sales, Customer Success, Pre-Sales Engineering, and Renewals Teams into a single, collaborative platform. This initiative not only enhances communication but also significantly improves the efficiency of identifying and capitalizing on potential revenue streams. Eric's expertise in customer satisfaction and oral communication ensures that clients receive tailored support, fostering long-term relationships built on trust and mutual success.
Moreover, Eric’s proficiency in tools like Salesforce.com and Microsoft Excel allows him to analyze customer data effectively, identifying trends that inform strategic decisions. His skills in mediation and public speaking further empower him to advocate for customer needs within the organization, ensuring that their voices are heard and addressed. With a commitment to excellence and a passion for teamwork, Eric Dost is dedicated to driving success at SmarTrak.ai, making a lasting impact on both the company and its clients.
Head of Customer Success at SmarTrak.ai in May 2023 to Present
Patient Outreach Coordinator at Shields Health Solutions in November 2020 to May 2023
Partner Development Manager at Shields Health Solutions in April 2020 to November 2020
Relationship Development Manager at Granite Telecommunications in July 2019 to March 2020
Sr. Regional Account Manager at Granite Telecommunications in September 2018 to July 2019
Regional Account Manager at Granite Telecommunications in June 2016 to September 2018
Front Desk Attendant & Custodian at Stonehill College in October 2012 to March 2016
Sales Assistant Intern at AE Ventures in April 2015 to September 2015
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Sales Operations
Healthcare Industry
Business-to-Business (B2B)
Networking
Working with Senior Citizens
Pharmacy Technician
Cross-team Collaboration
Cross Functional Team Building
Oral Communication
Speech Coaching
Public Speaking Training
Epic Systems
Discover.org
Data Entry
Problem Solving
Troubleshooting
Cultural Awareness
Team Leadership
Data Analysis
Email Marketing
Email Etiquette
Phone Etiquette
Communication
Cold Calling
Interpersonal Skills
Business Development
Relationship Building
Customer Satisfaction
Management
Microsoft Office
PowerPoint
Teamwork
Microsoft Excel
Acting
Customer Service
Microsoft Word
Research
Sales
Leadership
Training
Customer Relations
Mediation
Voice Acting
Photoshop
Social Media
Time Management
Public Speaking
Salesforce.com
Adobe Photoshop
Microsoft PowerPoint
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What is Eric Dost email address?
Email Eric Dost at [email protected]. This email is the most updated Eric Dost email found in 2026.
How to contact Eric Dost?
To contact Eric Dost send an email to [email protected].
What company does Eric Dost work for?
Eric Dost works for SmarTrak.ai
What is Eric Dost's role at SmarTrak.ai?
Eric Dost is Head of Customer Success
What is Eric Dost's Phone Number?
Eric Dost's phone (**) *** *** 145
What industry does Eric Dost work in?
Eric Dost works in the Software Development industry.
Eric Dost Email Addresses
Eric Dost Phone Numbers
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