Eric Bonnette
Vice President of Customer Success at Ping Identity | Raleigh-Durham-Chapel Hill Area
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Eric Bonnette is a dynamic leader in the field of Customer Success, currently serving as the Senior Director at Ping Identity. With a robust background in client relations and program management, Eric has been instrumental in shaping the customer success landscape within the organization. His mantra, “Innovate to excite,” reflects his commitment to fostering a culture of enthusiasm and creativity, driving teams to exceed customer expectations and achieve remarkable results.
In his role at Ping Identity, Eric has been pivotal in establishing and evolving the Americas customer success organization, while also overseeing global customer success operations. His strategic vision has been crucial in navigating the complexities of a successful IPO, ensuring that customer satisfaction remains at the forefront of the company’s objectives. Under his leadership, the team has not only maintained but significantly enhanced customer engagement, contributing to a remarkable growth trajectory in annual recurring revenue (ARR).
Prior to joining Ping Identity, Eric played a key role at ForgeRock, where he was responsible for managing over 60% of the global ARR, successfully doubling revenue from $120 million to over $240 million. His efforts in increasing the customer renewal rate to an impressive 95% year-over-year are a testament to his expertise in customer relationship management and service delivery. With a strong foundation in Software as a Service (SaaS) and partner relationship management, Eric continues to leverage his skills to drive global collaboration and enhance the overall customer experience, ensuring that Ping Identity remains a leader in the identity security space.
Vice President of Customer Success at Ping Identity in January 2024 to Present
Senior Director Customer Success at Ping Identity in June 2021 to January 2024
Head of Technical Support & Customer Success Americas at Qualys in May 2020 to June 2021
Director Global Technical Support, Customer Success, & Operations at Storable in July 2019 to May 2020
Director Global Operations - Technical Support, Customer Success, Escalations Management at Cohesity in January 2018 to July 2019
Director of Technical Support and Customer Success at Qlik in June 2015 to January 2018
Sr. Global Technical Support and Operations Manager at Genesys | Interactive Intelligence in June 2014 to July 2015
Sr. Global Technical Support Manager at Dell EMC in August 2009 to July 2014
Loyalty Support Analyst Team Lead at Catalina USA in May 2005 to August 2009
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Cybersecurity
Global Management
Executive Management
Leadership Development
Business Growth
Strategic Leadership
Customer Retention
Revenue & Profit Growth
Strategic Partnerships
Client Relations
Program Management
Cross-functional Team Leadership
Cloud Computing
Strategy
Management
Process Improvement
CRM
Customer Experience
Creative Problem Solving
Business Planning
Customer Service
Project Management
Business Intelligence
Training
Disaster Recovery
Analytics
NAS
Leadership
Staffing Models
Storage
Business Development
Virtualization
Enterprise Software
Six Sigma
SaaS
Global Collaboration
Data Analysis
Complex problem solving
Operational Analysis
Critical Thinking
Cross-functional Collaborations
Service Delivery
Business Process Improvement
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Network-Attached Storage (NAS)
Change Management
Customer Success
KCS
Client Services
Salesforce
Negotiation
Partner Relationship Management
Business Relationship Management
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Discover more about Ping IdentityWhat is Eric Bonnette email address?
Email Eric Bonnette at [email protected]. This email is the most updated Eric Bonnette email found in 2026.
What is Eric Bonnette phone number?
Eric Bonnette phone number is +13179576077 and +13363641273.
How to contact Eric Bonnette?
To contact Eric Bonnette send an email to [email protected]. If you want to call Eric Bonnette try calling on +13179576077 and +13363641273. (updated on October 31, 2024)
What is Eric Bonnette net worth?
Eric Bonnette has an estimated net worth of $75,000 to $99,999
What company does Eric Bonnette work for?
Eric Bonnette works for Ping Identity
What is Eric Bonnette's role at Ping Identity?
Eric Bonnette is Vice President of Customer Success
What industry does Eric Bonnette work in?
Eric Bonnette works in the Software Development industry.
Eric Bonnette Email Addresses
Eric Bonnette Phone Numbers
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