Emily Mann
Manager, Service Management at Star Technology Services Ltd | Greater Bristol Area, United Kingdom
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Emily Mann is a seasoned professional at Star Technology Services Ltd, where she excels as the Manager of Service Management. With a robust background in B2B technology, public and private cloud solutions, and network security, Emily has established herself as a pivotal leader in driving customer satisfaction and retention. Her current role involves managing Star's largest retail customer, where she is accountable for all aspects of the service relationship. This includes not only ensuring the successful delivery of projects but also spearheading service improvements and strategic development initiatives that align with the customer’s evolving needs.
Emily's expertise in operational, tactical, and strategic customer management allows her to cultivate strong relationships that foster growth and loyalty. She leads a regional team of service managers, guiding them in delivering exceptional service management that meets and exceeds SLAs. Her commitment to enhancing the customer experience is evident in her proactive approach to capacity planning and service delivery, ensuring that the customer's infrastructure is both resilient and scalable.
In addition to her technical acumen, Emily is a skilled team leader who understands the importance of collaboration and communication in achieving business objectives. Her ability to navigate complex customer dynamics and her strategic mindset make her an invaluable asset to Star Technology Services Ltd. As she continues to drive innovation and excellence in service management, Emily remains focused on leveraging her skills to enhance customer relations and contribute to the overall success of the organization.
Manager, Service Management at Star Technology Services Ltd in March 2012 to Present
CX & Managed Services Director - UK SLT at Claranet in March 2023 to Present
Director Of Customer Service at Claranet in July 2019 to March 2023
Head Of Customer Service at Claranet in April 2017 to August 2019
Head of Service Management at Claranet in February 2013 to June 2019
Customer Service Manager at SCC in February 2011 to March 2012
Business Development Manager at Institute of Customer Service in October 2007 to February 2011
Service Delivery Manager at Star technology Group in January 2007 to October 2007
Revenue Retention Manager at Star in October 1998 to October 2007
Regional Client Services Manager at Star in January 1999 to January 2003
Client Services Executive at Star in January 1999 to January 1999
Client Services Team Leader at Star in January 1999 to January 1999
Senior Account Manager at HPI in January 1998 to August 1998
Systems Tester at HPI in January 1997 to January 1998
Support Desk Executive at Star in January 1998 to January 1998
Complaints Manager at HPI in January 1997 to January 1997
Customer Services Executive at HPI in January 1997 to January 1997
Travel Consultant at Co-op Travelcare in January 1995 to January 1996
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People Management
Customer Experience
Change Management
Teamwork
Customer Satisfaction
Customer Service
Account Management
Team Leadership
Customer Relations
Service Delivery
Performance Management
Team Management
Problem Solving
Management
Business Development
ITIL
CRM
Coaching
Business Strategy
Cloud Computing
Service Management
B2B
Incident Management
Outsourcing
IT Service Management
Sla
Customer Retention
Social Networking
Recruiting
Managed Services
Integration
Social Media
Data Center
International Relations
Leadership
Business Process
Contract Negotiation
Project Planning
SLA
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What is Emily Mann email address?
Email Emily Mann at [email protected]. This email is the most updated Emily Mann email found in 2026.
What is Emily Mann phone number?
Emily Mann phone number is +12076857956.
How to contact Emily Mann?
To contact Emily Mann send an email to [email protected]. If you want to call Emily Mann try calling on +12076857956. (updated on November 04, 2024)
What company does Emily Mann work for?
Emily Mann works for Star Technology Services Ltd
What is Emily Mann's role at Star Technology Services Ltd?
Emily Mann is Manager, Service Management
Emily Mann Email Addresses
Emily Mann Phone Numbers
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