Emily Feathers
Director of IT User Services at Builders FirstSource | Raleigh-Durham-Chapel Hill Area
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As the Director of IT User Services at Builders FirstSource, Emily Feathers plays a pivotal role in shaping the technological landscape that supports over 30,000 associates across the enterprise. With a robust background in IT leadership spanning more than 15 years, Emily has cultivated a deep expertise in systems management, major incident management, and IT-enabled business transformation. Her passion for delivering exceptional customer experiences drives her team to not only meet but exceed the expectations of their internal clients.
In her current role, Emily has successfully spearheaded several key projects that have significantly enhanced operational efficiency and user satisfaction. By implementing ITIL service strategies, she has streamlined support processes, ensuring that issues are resolved swiftly and effectively. Her strategic vision has also led to the development of comprehensive training programs that empower associates with the knowledge and tools they need to leverage technology effectively in their daily tasks.
Emily's interpersonal communication skills have been instrumental in fostering a collaborative environment where innovation thrives. She encourages her team to think creatively and embrace challenges, resulting in a culture of continuous improvement. Additionally, her expertise in budgeting and resource management has enabled her to optimize IT investments, ensuring that Builders FirstSource remains at the forefront of industry advancements.
Being granted the autonomy to define her position has allowed Emily to align her team's objectives with the broader goals of the organization, making her a valued member of Builders FirstSource. Her commitment to excellence and her ability to lead a high-performing team are key factors in the company's ongoing success in the competitive building materials industry.
Director of IT User Services at Builders FirstSource in January 2021 to September 2024
Director IT Service Delivery at Builders FirstSource in January 2017 to January 2021
Senior Manager Support Services at Builders FirstSource in January 2013 to January 2017
Lead Service Technician at Builders FirstSource in January 2006 to January 2013
Sourcing Manager at Builders FirstSource in January 2005 to January 2006
Purchase Card Administrator at Builders FirstSource in January 2003 to January 2005
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ITIL Certified
Leadership
Business Process Improvement
Process Improvement
Team Building
IT & Business Strategy Alignment
IT Operations
Data-driven Decision Making
Negotiation
Organizational Change Management
IT Leadership
IT Development
Communication Processes
Incident Management
Enterprise Solution Design
Technical Support
Project Planning
Escalations Management
Customer Service
Coaching
ITIL Service Strategy
Executive Visibility
Workflow Management
Technical Requirements
Performance Reviews
Situational Awareness
User Adoption
Corporate Strategy
Strategy Implementation
Business Case Preparation
Key Metrics
SharePoint
Applications Delivery
Stakeholder Management
Key Performance Indicators
Customer Advocacy
Resource Allocation
Enterprise Asset Management
Operational Efficiency
Cross-functional Initiatives
Digital User Experience
Managing Managers
Process Design
Mergers & Acquisitions (M&A)
Identity and Access Management (IAM)
Planning Budgeting & Forecasting
Service-Level Agreements (SLA)
Continuous Improvement
Problem Solving
Problem Management
Security Policy
Identity Governance
Budget Forecasting
IT Service Management
ITIL Implementation
Project Progress Tracking
Systems Management
Presentations
Solution Architecture
Asset Management
Major Incident Management
IT Enabled Business Transformation
IT Project Implementation
Annual Budgeting
Annual Reviews
Office 365
ServiceNow
IT Infrastructure Operations
IT Operations Management
Change Management
Metrics Reporting
Change Initiatives
IT Services
Interpersonal Communication
Strategic Use Of Technology
Purchase Management
IT Management
Contract Negotiation
Interpersonal Skills
Strategy
Service Delivery
Troubleshooting
Budgets
Account Management
Customer Satisfaction
ITIL
Inventory Control
Strategic Planning
Program Management
Budgeting
Customer Experience
Vendor Management
Unified Communications
IT Strategy
Customer Relationship Management (CRM)
Project Management
Management
Team Leadership
Communication
Customer Service Management
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Discover more about Builders FirstSourceWhat is Emily Feathers email address?
Email Emily Feathers at [email protected]. This email is the most updated Emily Feathers email found in 2026.
What is Emily Feathers phone number?
Emily Feathers phone number is +19196244497 and +19198556925.
How to contact Emily Feathers?
To contact Emily Feathers send an email to [email protected]. If you want to call Emily Feathers try calling on +19196244497 and +19198556925. (updated on September 13, 2024)
What company does Emily Feathers work for?
Emily Feathers works for Builders FirstSource
What is Emily Feathers's role at Builders FirstSource?
Emily Feathers is Director of IT User Services
What industry does Emily Feathers work in?
Emily Feathers works in the Wholesale Building Materials industry.
Emily Feathers Email Addresses
Emily Feathers Phone Numbers
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