Elliot Valgaz
Personalization Technology Product Owner - Solutions Architect at Verizon | Wilmington, North Carolina, United States
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Elliot Valgaz serves as the Personalization Technology Product Owner and Solutions Architect at Verizon, where he plays a pivotal role in shaping the strategic direction of intelligence products within the telecommunications ecosystem. With over a decade of experience in technology and telecommunications, Elliot specializes in the integration of AI and machine learning to deliver personalized customer experiences. His expertise lies in overseeing the development of AI-driven product recommendations, which not only enhance user engagement but also streamline data processes across various platforms.
In his current role, Elliot leads cross-functional agile teams, driving the end-to-end delivery of unified intelligence and omnichannel solutions. He is adept at utilizing key performance indicators (KPIs) and Objectives and Key Results (OKRs) to measure project outcomes, ensuring that strategic goals align with customer needs and market demands. One of his notable achievements includes the successful deployment of generative AI applications at scale, which has significantly improved Verizon's personalization portfolio. By leveraging advanced machine learning models and platforms like Pega, Elliot has been instrumental in transforming data into actionable insights that inform product development and marketing strategies.
Elliot's skill set encompasses technology marketing, analytical skills, and risk assessment, enabling him to navigate complex challenges and drive innovation within the organization. His leadership fosters collaboration among diverse teams, ensuring that Verizon remains at the forefront of delivering cutting-edge solutions that resonate with customers in an increasingly competitive landscape. Through his commitment to excellence and strategic vision, Elliot Valgaz continues to enhance Verizon's capabilities in personalization technology, paving the way for a more intuitive and engaging customer experience.
Personalization Technology Product Owner - Solutions Architect at Verizon in May 2022 to Present
Product Owner - Chatbot/AI Platforms at Verizon in June 2021 to May 2022
Senior Member Of Technical Staff - Digital AI & Personalization at Verizon in October 2020 to June 2021
IVR & SOE System Specialist - IT Quality Assurance at Verizon in December 2017 to October 2020
Omni Channel Technical Analyst - Rep-Assisted Systems & Programs at Verizon in December 2017 to June 2018
Customer Service Project Manager at Verizon in October 2016 to November 2017
Technical Support - Tier 2 Tech Expert at Verizon in September 2014 to November 2017
New Hire Lead Coach (Tier II Technical Support & CS) at Verizon in July 2014 to December 2015
Lead New Hire Training Assistant at Verizon in January 2015 to March 2015
Customer Service Advocate at Verizon in November 2013 to September 2014
President & Founder at UNCW High Seas in January 2008 to May 2013
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Technology Marketing
Product Requirements
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Product Management
Communication
Strategy Alignment
Product Vision
Documentation
Technical Product Management
Public Speaking
Leadership
Project Management
Reporting & Analysis
Customer Experience
Music
User Acceptance Testing
Agile Testing
Technical Analysis
Nonprofits
Marketing
Strategic Planning
Information Technology
Software Development Life Cycle (SDLC)
Chatbots
Artificial Intelligence (AI)
Agile Methodologies
Scrum
Conversational AI
Quality Assurance
Risk Assessment
Microsoft Office
Microsoft Excel
HTML
JIRA
Microsoft Word
PowerPoint
Customer Service
Teaching
Management
Team Leadership
Team Building
IVR
Google Apps Script
Microsoft PowerPoint
Integration
Technical Leadership
Digital Transformation
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Discover more about VerizonWhat is Elliot Valgaz email address?
Email Elliot Valgaz at [email protected]. This email is the most updated Elliot Valgaz email found in 2026.
What is Elliot Valgaz phone number?
Elliot Valgaz phone number is +13363918120.
How to contact Elliot Valgaz?
To contact Elliot Valgaz send an email to [email protected]. If you want to call Elliot Valgaz try calling on +13363918120. (updated on October 31, 2024)
What company does Elliot Valgaz work for?
Elliot Valgaz works for Verizon
What is Elliot Valgaz's role at Verizon?
Elliot Valgaz is Personalization Technology Product Owner - Solutions Architect
What industry does Elliot Valgaz work in?
Elliot Valgaz works in the Telecommunications industry.
Elliot Valgaz Email Addresses
Elliot Valgaz Phone Numbers
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