Eleanor Berry-Sutton

Eleanor Berry-Sutton serves as the Technical Operations Director at the Georgia Department of Public Health (DPH), where she plays a pivotal role in ensuring the seamless delivery of IT services that underpin the agency's critical health initiatives. With a robust background in the computer software industry, Eleanor leverages her expertise in IT Service Management and operational excellence to oversee the DPH Office of Information Technology (OIT) Service Delivery teams. Her leadership is instrumental in developing and implementing strategic operational processes that drive automation and enhance efficiency across various business applications.

Under Eleanor's guidance, the DPH has made significant strides in promoting statewide infrastructure stability, which is essential for the effective management of public health data and services. She is adept at aligning IT services with the strategic vision set forth by the Chief Information Officer (CIO), ensuring that technology initiatives not only meet current demands but also anticipate future challenges in public health. Her proficiency in ITIL and SDLC methodologies allows her to streamline incident management and optimize service delivery, ensuring that the department can respond swiftly to the dynamic needs of Georgia's healthcare landscape.

Eleanor's strong analytical skills in business and requirements analysis, combined with her experience in data center operations and call center management, enable her to craft solutions that are both innovative and practical. With a Bachelor of Science in Computer Science from Clark Atlanta University, she is committed to fostering a culture of continuous improvement and collaboration within her teams, ultimately enhancing the quality of health services provided to the community. Through her leadership, the Georgia Department of Public Health is well-equipped to navigate the complexities of modern healthcare technology, ensuring that public health initiatives are supported by robust and reliable IT infrastructure.