Edgar Amaro
Senior Product Owner at N-able | Houston, Texas, United States
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Edgar Amaro is a seasoned Senior Product Owner at N-able, where he harnesses his extensive expertise in product and project management to drive innovation and enhance customer experiences. With a robust foundation as a Principal Sales Engineer at Microsoft, Edgar specialized in Conversational AI, positioning him as a thought leader in the integration of advanced technologies into customer service solutions. In his current role, he leads two dynamic teams focused on Customer Self Service and Partner Success, where he is instrumental in evolving billing-related applications and developing a customer-facing portal. This portal is designed to streamline case resolution and support inquiries, ultimately enhancing user satisfaction and operational efficiency.
Edgar’s responsibilities extend beyond mere management; he is a catalyst for product direction and innovation, utilizing his skills in market research and user requirements to inform strategic decisions. His adeptness in Agile methodologies ensures that projects are implemented efficiently, fostering a culture of continuous improvement and responsiveness to customer feedback. By prioritizing omnichannel support and troubleshooting, Edgar ensures that N-able’s offerings are not only competitive but also aligned with the evolving needs of customers and partners alike. His commitment to elevating customer and partner experiences is evident in every project he undertakes, making him a pivotal figure in shaping the future of N-able’s product landscape. Through his leadership, Edgar continues to drive impactful change, reinforcing the company’s position as a leader in the technology services sector.
Senior Product Owner at N-able in June 2023 to Present
Principal Sales Engineer at Microsoft in April 2021 to May 2023
Senior Project Manager at SolarWinds MSP in March 2019 to March 2021
Project Cordinator at Cognizant in February 2016 to February 2019
Sales Engineer / Project Manager at Etech Global Services in June 2014 to February 2016
Technical Project Manager at HealthTrust Software in January 2013 to June 2014
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Troubleshooting
Python (Programming Language)
Cloud Computing
Technical Support
Omnichannel
Web Chat
Interactive Voice Response (IVR)
Conversational AI
Technical Requirements
Technical Sales
User Stories
User Requirements
Problem Solving
Competitive Analysis
Critical Thinking
Communication
Presentations
Demos
Presentation Skills
Product Demonstration
Sales Engineering
User Experience (UX)
Market Research
Product Development
Risk Management
Program Management
Sales Operations
Product Management
Sales Processes
Customer Relationship Management (CRM)
Sales Management
Presales
Contact Center as a Service (CCaaS)
Request for Proposal (RFP)
Product Presentation
Customer Experience
Contact Center Technology
Project Management
Business Requirements
Pre-sales
Scrum
Agile Methodologies
Requirements Gathering
Project Planning
Project Implementation
Agile Project Management
Technical Presentations
Artificial Intelligence (AI)
Generative AI
Search Engine Technology
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Discover more about N-ableWhat is Edgar Amaro email address?
Email Edgar Amaro at [email protected]. This email is the most updated Edgar Amaro email found in 2026.
How to contact Edgar Amaro?
To contact Edgar Amaro send an email to [email protected]. (updated on September 13, 2024)
What company does Edgar Amaro work for?
Edgar Amaro works for N-able
What is Edgar Amaro's role at N-able?
Edgar Amaro is Senior Product Owner
What is Edgar Amaro's Phone Number?
Edgar Amaro's phone (214) ***-*420
What industry does Edgar Amaro work in?
Edgar Amaro works in the It Services And It Consulting industry.
Edgar Amaro Email Addresses
Edgar Amaro Phone Numbers
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