Ed Kratzer

Q: What is Ed Kratzer email address?

Email Ed Kratzer at ed.kratzer@adp.com. This email is the most updated Ed Kratzer email found in 2026.

Q: How to contact Ed Kratzer?

To contact Ed Kratzer send an email to ed.kratzer@adp.com. If you want to call Ed Kratzer try calling on +19739745409. (updated on October 29, 2024)

Director - Global Network Services at ADP | Wayne, New Jersey, United States

About Ed Kratzer

Ed Kratzer is a seasoned telecommunications professional with over 20 years of experience, currently serving as the Director of Global Network Services at Automatic Data Processing (ADP). In this pivotal role since 2010, Ed has been instrumental in leading operations for core voice and contact center systems, which encompass a wide array of technologies including PBX systems, video conferencing, call routing, and advanced customer interaction solutions such as IVR and CTI. His expertise extends to the integration of chatbot environments, enhancing customer engagement and operational efficiency.

Under Ed's leadership, a diverse global team of over 40 professionals thrives, reflecting his commitment to cross-functional team leadership and talent development. He is adept at hiring, coaching, and retaining top technical talent, ensuring that his team is equipped to tackle the complexities of modern telecommunications. Ed's strategic vision has driven significant improvements in ADP's telecom initiatives, focusing on disaster recovery and security protocols that safeguard business continuity.

One of Ed's key projects includes the overhaul of ADP's contact center infrastructure, which has not only streamlined operations but also improved customer satisfaction metrics. His ability to manage vendor relationships and oversee project management initiatives has been crucial in aligning technology solutions with business objectives. With a forward-thinking approach and a deep understanding of enterprise software, Ed continues to position ADP as a leader in the telecommunications landscape, driving innovation and operational excellence in a rapidly evolving industry.

Ed Kratzer Work