Ed Gillin

Q: What is Ed Gillin email address?

Email Ed Gillin at edgillin@ymail.com and ed.gillin@citigroup.com. This email is the most updated Ed Gillin email found in 2026.

Q: How to contact Ed Gillin?

To contact Ed Gillin send an email to edgillin@ymail.com or ed.gillin@citigroup.com. If you want to call Ed Gillin try calling on +18563134567. (updated on October 24, 2024)

Director, Credit Risk Analysis at Discover Financial Services | West Grove, Pennsylvania, United States

About Ed Gillin

Ed Gillin serves as the Director and Analytics Senior Group Manager for USPB Operations Analytics at Citi, where he leverages over 25 years of extensive experience in the financial services sector. In his current role, Ed is at the forefront of managing Operations Analytics across various critical domains, including Core Operations, Collections Operations, and Customer Experience for Branded Cards, Retail Services, and Retail Bank portfolios. His leadership is characterized by a strong focus on strategic analytics that drive operational efficiencies and enhance customer satisfaction.

Under Ed's guidance, his team of managers and analysts is dedicated to implementing innovative analytics solutions aimed at improving customer experience while simultaneously reducing operational costs. By analyzing customer interactions and operational workflows, Ed’s team identifies key areas for improvement, such as minimizing call volumes, decreasing complaints, and enhancing agent productivity. This data-driven approach not only streamlines operations but also fosters a culture of continuous improvement within the organization.

Ed's expertise in portfolio strategy, analytics, and credit risk management for both consumer and small business lending products positions him as a versatile leader capable of navigating the complexities of the financial landscape. His ability to cultivate strong partnerships across various business units has been instrumental in aligning operational goals with broader organizational objectives. As a result, Ed has successfully driven initiatives that not only enhance operational performance but also contribute to a superior customer experience, reinforcing Citi’s commitment to excellence in financial services.

Ed Gillin Work

Director, Credit Risk Analysis at Discover Financial Services in January 2025 to Present

Director, Analytics Senior Group Manager, USPB Operations Analytics at Citi in November 2020 to June 2024

Senior Vice President, Senior Risk Manager, Mass Cobrands Chief Risk Officer at Citi in January 2019 to November 2020

Ed Gillin Skills

Portfolio Management

Product Management

Analytics

About Ed Gillin's Current Company

Discover Financial Services

Discover more about Discover Financial Services

Frequently Asked Questions about Ed Gillin

What is Ed Gillin email address?

Email Ed Gillin at [email protected] and [email protected]. This email is the most updated Ed Gillin email found in 2026.

What is Ed Gillin phone number?

Ed Gillin phone number is +18563134567.

How to contact Ed Gillin?

To contact Ed Gillin send an email to [email protected] or [email protected]. If you want to call Ed Gillin try calling on +18563134567. (updated on October 24, 2024)

What company does Ed Gillin work for?

Ed Gillin works for Discover Financial Services

What is Ed Gillin's role at Discover Financial Services?

Ed Gillin is Director, Credit Risk Analysis

What industry does Ed Gillin work in?

Ed Gillin works in the Financial Services industry.