Dr B
Advisory Board Member at United Way of Greater Atlanta | Atlanta Metropolitan Area
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Dr. B serves as the Chief Operating Officer at NASCO, where he leverages his extensive expertise in operations management and process improvement to drive transformative initiatives that enhance organizational performance and customer satisfaction. With a strong background in the healthcare technology sector, Dr. B is instrumental in developing and implementing innovative solutions that streamline enrollment, membership, and billing processes, ultimately creating healthier outcomes for members and stakeholders alike. His leadership is characterized by a commitment to fostering a culture of continuous improvement and accountability, ensuring that NASCO not only meets but exceeds the expectations of its health plan partners.
Currently, Dr. B is spearheading key projects aimed at optimizing call center operations and enhancing workforce management strategies. By employing advanced CRM systems and performance management techniques, he is dedicated to refining customer interactions and operational efficiencies. His strategic vision aligns closely with NASCO's mission to empower health plans through tailored solutions that resonate with their unique challenges and objectives.
As a U.S. Army veteran, Dr. B is also a passionate advocate for veterans' causes, actively promoting opportunities for service members transitioning into civilian roles within the healthcare industry. His dual commitment to operational excellence and social responsibility underscores his holistic approach to leadership, making him a pivotal figure in NASCO's journey toward achieving maximum results for customers, shareholders, and employees alike. Through his unwavering dedication and innovative mindset, Dr. B continues to drive NASCO's mission forward, ensuring that the organization remains at the forefront of delivering impactful healthcare solutions.
Advisory Board Member at United Way of Greater Atlanta in June 2023 to Present
Board Member at Circle by Trusty.care in April 2024 to Present
Transformation Officer at Triple-S in October 2024 to Present
Chief Operating Officer at NASCO in January 2023 to October 2024
Veterans Network Community Executive Sponsor at GuideWell Connect in January 2020 to January 2023
Chief Operating Officer at GuideWell Connect (A GuideWell company) in November 2019 to January 2023
Executive Board Member at Genesis Joy House Homeless Shelter, Inc. in December 2020 to October 2022
Doctoral Graduate at Northcentral University in June 2013 to January 2020
Senior Vice President Operations at Ciox Health in June 2017 to February 2019
Veterans Affinity Group Leader at Change Healthcare in January 2016 to September 2016
Division Senior Vice President Operations at Change Healthcare in June 2014 to September 2016
Vice President Operations at Change Healthcare in December 2012 to June 2014
Director National Operations at Express Scripts in October 2006 to October 2012
Communications Manager at US Army in March 1990 to December 1997
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Customer Engagement
Process Improvement
Call Centers
Leadership
Performance Management
Vendor Management
CRM
Workforce Management
Operations Management
Call Center
Strategy
Program Management
Strategic Planning
Human Resources
Forecasting
Business Process Improvement
Project Management
Customer Experience
Analysis
SDLC
BPO
Customer Satisfaction
Outsourcing
Sales
Integration
Workforce Planning
Change Management
Budgets
Customer Retention
Quality Assurance
HIPAA
Software Documentation
Business Process Re-engineering
Risk Management
Employee Benefits
Six Sigma
Team Building
Management
Customer Service
Training
Coaching
Cross-functional Team Leadership
Employee Relations
Strategic Partnerships
Executive Management
Employee Engagement
HEDIS
Call Center Development
Workflow Management
New Business Development
Healthcare Management
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Discover more about United Way of Greater AtlantaWhat is Dr B email address?
Email Dr B at [email protected]. This email is the most updated Dr B email found in 2026.
What is Dr B phone number?
Dr B phone number is +19548168602.
How to contact Dr B?
To contact Dr B send an email to [email protected]. If you want to call Dr B try calling on +19548168602.
What company does Dr B work for?
Dr B works for United Way of Greater Atlanta
What is Dr B's role at United Way of Greater Atlanta?
Dr B is Advisory Board Member
What industry does Dr B work in?
Dr B works in the It Services And It Consulting industry.
Dr B Email Addresses
Dr B Phone Numbers
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