Douglas Hanna's Email & Phone Number
COO at Grafana Labs
Douglas Hanna's Work Experience
Chief Operating Officer
September 2019 to Present
July 2015 to October 2019
Vice President, Operations
October 2017 to August 2019
GM, Developer Platform
July 2016 to September 2017
Director, Strategy & Business Operations
January 2016 to July 2016
Founder & CEO
August 2014 to September 2015
March 2011 to June 2015
SVP and Brand CEO, A Small Orange
July 2012 to May 2014
Co-owner and CEO
March 2010 to July 2012
Customer Service Manager
July 2008 to February 2010
Freelance Writer and Consultant
October 2003 to June 2008
Business Channel Editor
July 2006 to September 2007
Douglas Hanna's Education
Douglas Hanna's Professional Skills Radar Chart
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Douglas Hanna's Estimated Salary Range
About Douglas Hanna's Current CompanyGrafana Labs
Frequently Asked Questions about Douglas Hanna
What company does Douglas Hanna work for?
Douglas Hanna works for Grafana Labs
What is Douglas Hanna's role at Grafana Labs?
Douglas Hanna is Chief Operating Officer
What is Douglas Hanna's business email address?
Douglas Hanna's business email address is firstname.lastname@example.org
What is Douglas Hanna's Phone Number?
Douglas Hanna's phone (212) ***-*163
What industry does Douglas Hanna work in?
Douglas Hanna works in the Computer Software industry.
About Douglas Hanna
💼 Past Experience
Work experience at Grafana Labs:COO at Grafana LabsDouglas Hanna is currently a Advisor at CodeGuard from March 2011 to June 2015 (4 years 4 months) in Greater Atlanta Area. . Business Channel Editor at b5media from July 2006 to September 2007 (1 year 3 months) in West Palm Beach, Florida Area. Business Channel Editor for b5media, in charge of the network's third largest vertical. Culled more than 300 applications to select staff of 20 bloggers; coordinated content development and creation of blog names and designs; worked with technical team on implementation; coached and assisted bloggers acheive day-to-day and long term goals; blog traffic more than doubled in less than a year.Director, Strategy & Business Operations at Zendesk from January 2016 to July 2016 (7 months) in San Francisco Bay Area. Joined in a newly created role at Zendesk, reporting initially to the SVP, Strategy and then the Company’s Chief Revenue Officer. Served as Chief of Staff to the Chief Revenue Officer, responsible for all communications (all hands meetings, QBRs, board updates, sales kickoffs, and more), driving a planning and reporting cadence, and strategic projects.Major projects include communication and change management for a major reorg, an end-to-end analysis and initial implementation of improvements to the quote-to-cash process, and even leading the company-wide implementation of Slack as our preferred internal communications tool. Founder & CEO at Help.com from August 2014 to September 2015 (1 year 2 months) in Austin, Texas. Founder and CEO at SaaS customer service software startup. Used my customer service background to identify need for customer service software for growing teams, lead product development, build team of 16 from scratch, and onboard early customers. Bought out by lead investor after change in strategic direction.Highlights include:- Raised $6 million in equity financing pre-launch.- Hired product and engineering team of eight (6 software engineers, 1 designer, 1 DevOps engineer) and led team in building of Help.com Chat. Personally managed engineering team for first 8 months.- Hired sales and marketing team to start selling Help.com Chat to customers after paid beta in April 2015 and general release in July 2015. - Made key executive hires including VP of Engineering, VP of Marketing, and Director of Business Development.- Led customer success efforts to help dozens of companies successfully roll out live chat as a sales and/or support channel. SVP and Brand CEO, A Small Orange at Endurance International Group from July 2012 to May 2014 (1 year 11 months) in Austin, Texas Area. Reporting to Endurance's COO after the acquisition, I continued to grow A Small Orange and lead the company's management team. My direct reports led customer service, technology, marketing, and HR. Dotted line relationships to accounting and FP&A.Highlights include:-continuing growing and managing A Small Orange as its Brand CEO.- Additional responsibility as member of Endurance’s executive (top 20 of ~2,500 employees) and corporate development teams.- Internal
Douglas Hanna has a BA from Duke University in 2009. Douglas then went on to receive his law degree from the University of California, Berkeley in 2012 and his education in education from the University of California at Davis in 2014. Douglas has been practicing law for over a decade and started his own law firm in 2018.Douglas Hanna's education has prepared him well for the practice of law. Douglas Hanna has spent his years being continously exposed to different legal principles, experiences, and methods to learn more about the legal system. He has also done extensive research on law topics and learned how toimble through difficult conversations and litigation. Douglas Hanna is prepared for the practice of law and will continue to be successful in his career.
💡 Technical & Interpersonal Skills
Doug Hanna is a CTO of Grafana, a technical blog publisher and software engineer. He has worked as a business advisor, data columnist, and content creator for several technology-related publications. He has also been with the company since 2007, when he became a business channel editor.Douglas Hanna's skills and experience:Douglas Hanna is a CTO of Grafana, a technical blog publisher and software engineer. He has worked as a business advisor, data columnist, and content creator for several technology-related publications. He has also been with the company since 2007, when he became a business channel editor.Douglas Hanna is a Master's degree in business from the University of Phoenix.
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In a nutshell
Douglas Hanna's Ranking
Ranked #426 out of 8,512 for Chief Operating Officer in New York
Douglas Hanna's Personality Type
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
2 year(s), 0 month(s)
Douglas Hanna's Willingness to Change Jobs
Open to opportunity?
There's 88% chance that Douglas Hanna is seeking for new opportunities