Doug Free
Director of Learning and Development at Concentrix | Erie, Colorado, United States
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As the Director of Learning and Development at Concentrix, Doug Free leverages over three decades of extensive experience in the learning profession to drive transformative initiatives that enhance employee growth and organizational effectiveness. His current role encompasses a broad spectrum of responsibilities, including the management of Learning Management Systems (LMS) and the negotiation of contracts with third-party content suppliers. Doug is pivotal in the internal global development of training programs, ensuring that they are not only aligned with the company's strategic objectives but also culturally relevant and competency-based.
One of Doug's key projects involves the rollout of comprehensive cultural and competency programs across the Americas, aimed at fostering an inclusive and high-performance work environment. By integrating innovative learning methodologies and leveraging technology, he ensures that Concentrix's workforce is equipped with the necessary skills to thrive in a rapidly evolving, globally networked landscape. His expertise in change management and service improvement plays a crucial role in enhancing the effectiveness of these programs, ultimately contributing to business transformation and talent management.
Doug's commitment to leadership development is evident in his hands-on approach to performance management and team management. He actively seeks to empower his colleagues, encouraging them to pursue continuous professional growth while adapting his own skills to meet the ever-changing demands of the industry. Through his visionary leadership and strategic insight, Doug Free is not just shaping the future of learning at Concentrix; he is also setting a benchmark for excellence in the field of education and skill development.
Director of Learning and Development at Concentrix in June 2017 to Present
Global Learning Manager at Concentrix in February 2014 to June 2017
BTO University Leadership Development Global Manager at IBM in April 2010 to February 2014
Service Delivery Manager at IBM in January 2006 to April 2010
United States Facilitation Manager at IBM in November 1996 to December 2005
Instructor/Content Developer at IBM in August 1987 to October 1996
Programmer - Billing and Inventory at IBM in June 1985 to August 1987
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Service Delivery
Outsourcing
Program Management
Vendor Management
IT Service Management
Change Management
Service Management
Incident Management
Sla
Service Improvement
Business Analysis
Team Leadership
Project Management
Transition Management
Service Desk
Requirements Analysis
Business Process Improvement
Problem Management
Data Center
Management
Solution Architecture
Training
IT Strategy
Leadership
Business Process
Project Portfolio Management
IT Management
Customer Relationship Management (CRM)
Customer Service
Team Management
Team Building
Performance Management
Strategic Planning
Business Transformation
Leadership Development
Business Process Outsourcing (BPO)
Cross-functional Team Leadership
Training Delivery
Integration
Strategy
Organizational Development
Talent Management
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Discover more about ConcentrixWhat is Doug Free email address?
Email Doug Free at [email protected]. This email is the most updated Doug Free email found in 2026.
What is Doug Free phone number?
Doug Free phone number is +14439076514 and +17205083252.
How to contact Doug Free?
To contact Doug Free send an email to [email protected]. If you want to call Doug Free try calling on +14439076514 and +17205083252. (updated on November 05, 2024)
What company does Doug Free work for?
Doug Free works for Concentrix
What is Doug Free's role at Concentrix?
Doug Free is Director of Learning and Development
What industry does Doug Free work in?
Doug Free works in the It Services And It Consulting industry.
Doug Free Email Addresses
Doug Free Phone Numbers
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