Dor Shapir
Senior Principal Renewals Manager at Salesforce | New York City Metropolitan Area
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As the Director of Customer Success at Zoomin Software, Dor Shapir plays a pivotal role in driving customer satisfaction and retention within the realm of technical documentation solutions. With over 20 years of experience in customer success, sales leadership, and business development, Dor has a proven track record of exceeding quotas and managing high-profile accounts across various industries, particularly in the financial sector. His expertise lies in selling customized software solutions to C-level executives, allowing him to understand the unique challenges faced by large enterprises and complex organizations.
At Zoomin, Dor is at the forefront of building and implementing innovative methodologies aimed at enhancing customer retention and mitigating churn risks. By leveraging his strategic acumen, he collaborates closely with cross-functional teams, including developers, R&D, support, and product management, to ensure that customer feedback is integrated into product enhancements and service offerings. This collaborative approach not only fosters a culture of continuous improvement but also drives overall growth for existing customers.
Dor’s skills in CRM, competitive analysis, and strategic partnerships are instrumental in identifying opportunities for upselling and cross-selling, ultimately contributing to the company’s bottom line. His leadership within the Customer Success Team is characterized by a commitment to delivering exceptional value to clients, ensuring they maximize their investment in Zoomin’s cloud-based documentation platform. Through his efforts, Dor is not just enhancing customer experiences; he is also positioning Zoomin as a trusted partner in the digital transformation journey of its clients.
Senior Principal Renewals Manager at Salesforce in February 2025 to Present
Senior Director, Account Management at Zoomin in January 2022 to February 2025
Director of Customer Success at Zoomin in November 2019 to December 2021
Senior Customer Success Manager, Strategic Enterprise Accounts at Kaltura in December 2017 to November 2019
Customer Success Manager, Enterprise at Kaltura in April 2014 to December 2017
Client Services & Business Development Manager – Cash Management at Israel Discount Bank in October 2011 to February 2014
Marketing & Business Development Manager – International Private Banking at Israel Discount Bank in September 2009 to October 2011
Sales Manager - Latin America, ORSUS Situator at NICE Systems in August 2006 to September 2009
Online Marketing & Business Development Manager at WeRecoverData.com in May 2004 to July 2006
Founder & President at D&Z Magnetic Advertising in December 2001 to April 2004
Traveled the World at N/A in November 1999 to November 2001
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Sales
Account Management
Renewals
Customer Retention
Customer Engagement
Strategy
CRM
Competitive Analysis
Strategic Partnerships
Start-ups
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Discover more about SalesforceWhat is Dor Shapir email address?
Email Dor Shapir at [email protected] and [email protected]. This email is the most updated Dor Shapir email found in 2026.
What is Dor Shapir phone number?
Dor Shapir phone number is +19175725150 and +12125948257.
How to contact Dor Shapir?
To contact Dor Shapir send an email to [email protected] or [email protected]. If you want to call Dor Shapir try calling on +19175725150 and +12125948257. (updated on October 30, 2024)
What company does Dor Shapir work for?
Dor Shapir works for Salesforce
What is Dor Shapir's role at Salesforce?
Dor Shapir is Senior Principal Renewals Manager
What industry does Dor Shapir work in?
Dor Shapir works in the Software Development industry.
Dor Shapir Email Addresses
Dor Shapir Phone Numbers
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