Donald Wynant
Contact Center Consultant at OnTarget Consulting Group, LLC | Folsom, California, United States
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As the Director of Continuous Improvement at First Tech Federal Credit Union, Donald Wynant plays a pivotal role in enhancing operational efficiency and member satisfaction. With a strong foundation in workforce management and operational planning, Donald leads initiatives that streamline processes across various departments, including vendor management and ATM servicing. His expertise in business analysis and program management allows him to identify areas for improvement and implement innovative solutions that not only reduce costs but also elevate the member experience.
Donald is particularly focused on fostering a culture of continuous improvement within the organization. By emphasizing rigorous vendor oversight and consistent contracting practices, he ensures that First Tech maintains high standards of service while safeguarding the financial well-being of its members. His strategic approach to budget management and employee relations empowers teams to take ownership of their roles, encouraging a collaborative environment where ideas can flourish.
In addition to his operational responsibilities, Donald is committed to team building and development. He believes that investing in people is crucial for driving sustainable growth. By providing opportunities for professional development and encouraging open communication, he cultivates a motivated workforce that is equipped to tackle challenges head-on. Donald’s leadership philosophy aligns with the insights of industry leaders like Jack Welch, who emphasize the importance of empowering individuals to reach their full potential. Through his dedication to continuous improvement, Donald Wynant is not only enhancing First Tech’s operational capabilities but also contributing to a culture of excellence that benefits both employees and members alike.
Contact Center Consultant at OnTarget Consulting Group, LLC in May 2021 to Present
Director of Continuous Improvement at First Tech Federal Credit Union in September 2023 to March 2025
Director of Operations at First Tech Federal Credit Union in February 2021 to September 2023
Contact Center and Leadership Consultant at Cisco in January 2020 to December 2020
Director Of Operations at Adventist Health in February 2017 to June 2020
Operations Manager at Blue Shield of California in August 2015 to February 2017
Manager, Contact Center Operations at SMUD in July 2014 to July 2015
Manager, Installation & Billing at Blue Shield of California in July 2009 to July 2014
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Customer Service Management
Software Implementation Management
Quality Assurance
Operations Management
Contact Center Management
Workforce Management
Operational Planning
Software Implementation
Budget Management
IT Service Management
People Management
Data Analysis
Digital Strategy
Continuous Improvement Culture
Insurance
Health Insurance
Employee Relations
Claim
Analysis
Healthcare
Call Centers
Process Improvement
Management
Customer Service
Leadership
Negotiation
Change Management
Strategic Planning
Business Analysis
Program Management
Vendor Management
Access
Employee Benefits
Interviews
Business Process Improvement
Team Building
Analytical Skills
Contact Centers
Interviewing
Human Resources
Shared Service Center
Oracle HCM
Microsoft Excel
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What is Donald Wynant email address?
Email Donald Wynant at [email protected] and [email protected]. This email is the most updated Donald Wynant email found in 2026.
What is Donald Wynant phone number?
Donald Wynant phone number is +19165485813 and +19166389392.
How to contact Donald Wynant?
To contact Donald Wynant send an email to [email protected] or [email protected]. If you want to call Donald Wynant try calling on +19165485813 and +19166389392. (updated on October 30, 2024)
What company does Donald Wynant work for?
Donald Wynant works for OnTarget Consulting Group, LLC
What is Donald Wynant's role at OnTarget Consulting Group, LLC?
Donald Wynant is Contact Center Consultant
What industry does Donald Wynant work in?
Donald Wynant works in the Financial Services industry.
Donald Wynant Email Addresses
Donald Wynant Phone Numbers
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