Donald Heinkel
Digital & Device Customer Service Program Manager - Contact Experience at Amazon | Kennewick, Washington, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
As the Digital & Device Customer Service Program Manager for Amazon, Donald Heinkel is at the forefront of enhancing customer experiences through innovative contact strategies. With over 15 years of extensive experience in operations, project, and program management, Donald leads a dedicated team of six subject matter expert Program Managers in optimizing the global Digital & Device Customer Service (D2CS) contact strategy. His role is pivotal in ensuring that Amazon remains the world’s most customer-centric company by delivering seamless and efficient interactions across web and mobile platforms.
Donald’s expertise in financial analysis and modeling complements his operational acumen, allowing him to drive significant process improvements and cost efficiencies. He leverages methodologies such as the Toyota Production System and LEANSigma principles to implement a new customer contact routing strategy that enhances the customer journey while minimizing operational overhead. His focus on value stream mapping and activity-based costing enables his team to identify bottlenecks and streamline workflows, ultimately leading to improved service delivery and customer satisfaction.
Key projects under Donald’s leadership include the development of advanced analytics tools that provide insights into customer behavior, enabling proactive adjustments to service strategies. His commitment to continuous improvement is evident in his application of 5S principles and unit costing techniques, which have resulted in measurable enhancements in service quality and operational efficiency. As he navigates the complexities of customer service in a rapidly evolving digital landscape, Donald remains dedicated to fostering a culture of excellence and innovation within his team, ensuring that Amazon not only meets but exceeds customer expectations.
Digital & Device Customer Service Program Manager - Contact Experience at Amazon in April 2016 to Present
Sr. Program Manager at Amazon - Customer Service Integrations at Amazon in March 2017 to Present
Principal Program Manager at Amazon in April 2019 to Present
Digital & Device Customer Service Program Manager - Integration & Experience at Amazon in October 2013 to March 2016
Sr. Site Financial Controller at Amazon in April 2010 to October 2013
Independent Consultant at Consulting in October 2005 to April 2010
Controller / Materials Manager at Olympus NDT, Inc in May 2005 to October 2009
Inventory Accountant / Project Subject Matter Expert (SME) at J.R. Simplot Company in April 2003 to May 2005
Business & Operations Manager at Independent Pet Supply in September 2002 to April 2003
Revenue Agent at State of Washington Department of Revenue in May 2002 to September 2002
Electronics Technician, Submarinier at US Navy in August 1996 to March 1997
See more
See less
Strategic Planning
Operations Management
Manufacturing
Budgets
Accounting
Financial Analysis
Financial Modeling
Financial Reporting
Budgeting
Problem Solving
LEAN
Kaizen
Process Improvement
5S
Value Stream Mapping
Activity Based Costing
Unit Costing
Consolidation
Inventory Management
Management
Lean Manufacturing
Escalations Management
Business Process Improvement
See more
See less
Discover more about AmazonWhat is Donald Heinkel email address?
Email Donald Heinkel at [email protected] and [email protected]. This email is the most updated Donald Heinkel email found in 2026.
What is Donald Heinkel phone number?
Donald Heinkel phone number is +13609802482 and +15092020076.
How to contact Donald Heinkel?
To contact Donald Heinkel send an email to [email protected] or [email protected]. If you want to call Donald Heinkel try calling on +13609802482 and +15092020076.
What is Donald Heinkel net worth?
Donald Heinkel has an estimated net worth of $750,000 to $999,999
What company does Donald Heinkel work for?
Donald Heinkel works for Amazon
What is Donald Heinkel's role at Amazon?
Donald Heinkel is Digital & Device Customer Service Program Manager - Contact Experience
What industry does Donald Heinkel work in?
Donald Heinkel works in the Retail industry.
Donald Heinkel Email Addresses
Donald Heinkel Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Donald Heinkel
Director Of Nutrition Education at All Faiths Food Bank
vice President at PNC
Director Of Finance at Smg Moscone Center
Senior Area Director at Village Green
Principal Software Engineer at Fidelity Investments
Network Construction Market Lead - Greater Phoenix Area at Gigapower
Operations Lead at Sanofi
Partner at Spraker & Prinz, Attorneys at Law
HR & Talent Manager at Commdex
Marketing Director at Life Fitness
Commercial Lines Team Leader at Leavitt Group Midwest
Real Estate Developer at Self-employed
Global Head of Commercial IT at Gilead Sciences
Program Manager at Citi
Senior Director of Platform Software at Extreme Networks
NW Area Manager, Rail Transit at Parsons
Sales Specialist at eXp Realty
Strategic Marketer at Deloitte
Watershed coordinator at McClure River Restoration Project
Senior Vice President - Investments at Wells Fargo Advisors
Professor of Law and Director of PIOLD at AU Washington College of Law, Program on International Organizations Law and Diplomacy
Sr Investment Professional, High Yield/Leveraged Loans at Nationwide
Economic Development Director at Weakley County Economic Development Board
Show more
Show less