Don Jr
Chief Operating Officer at MN PERA | Andover, Minnesota, United States
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As the Chief Operating Officer at MN PERA, Don Jr. plays a pivotal role in shaping the organization's strategic direction and operational excellence. With over 20 years of experience in the public sector, he is recognized for his innovative approach to developing customer-centric strategies that not only enhance business performance but also foster long-term loyalty among members. Under his leadership, MN PERA services a diverse membership base of over 450,000 active and retired individuals, managing an impressive $2.3 billion in annual benefits payouts.
Don Jr. is currently spearheading a transformative $23 million technology modernization initiative aimed at significantly improving both member and employee experiences. This multi-year project is designed to streamline operations across customer service functions, including the contact center, claims processing, and employer services, ensuring that all interactions are efficient and user-friendly. His strategic oversight extends to managing a $9.1 million annual budget, where he employs key performance indicators to drive operational effectiveness and accountability.
In addition to his operational responsibilities, Don Jr. excels in stakeholder engagement, leveraging his analytical skills to prepare robust business cases that support decision-making processes. His expertise in call center operations and business development further enhances his ability to reengineer business processes, ensuring that MN PERA remains at the forefront of delivering exceptional service to its members. As a leader committed to continuous improvement, Don Jr. is dedicated to fostering a culture of innovation that aligns with the evolving needs of the organization and its members in the dynamic landscape of public service.
Chief Operating Officer at MN PERA in August 2022 to Present
Vice President, Member Experience at Connexus Energy in July 2020 to February 2022
Vice President -Member Services, Products & Sales at Connexus Energy in November 2015 to July 2020
VP-Customer Service & Community Relations at Connexus Energy in April 2009 to November 2015
Manager - Customer Service and Collections at Connexus Energy in March 2005 to April 2009
Manager - Customer Operations at Connexus Energy in July 1998 to March 2005
Manager, Customer Operations at Prudential Insurance in February 1997 to June 1998
Manager - several positions at Damark International in December 1991 to February 1997
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Profit & Loss Management
Business Process Outsourcing (BPO)
Operations Management
Customer Journeys
Strategic Accounts
Electric Vehicles
Customer Satisfaction (CSAT)
Service Levels
Strategic Initiatives
Executive Leadership
Relationship Building
Stakeholder Engagement
Customer-Focused Service
Communication
Operational Excellence
Customer Relationship Management (CRM)
Service Operation
Key Performance Indicators
Net Promoter Score
Customer Experience
Business Case Preparation
Customer Service
Software as a Service (SaaS)
Business Process Improvement
Executive Management
Analytical Skills
Energy Efficiency
Electric Power
Project Management
Renewable Energy
Smart Grid
Process Improvement
Leadership
Strategic Planning
Change Management
Project Planning
Public Relations
Software Documentation
Team Leadership
Call Center Operations
Brand Management
Content Strategy
Business Development
Management
Call Centers
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What is Don Jr email address?
Email Don Jr at [email protected]. This email is the most updated Don Jr email found in 2026.
How to contact Don Jr?
To contact Don Jr send an email to [email protected]. (updated on October 31, 2024)
What company does Don Jr work for?
Don Jr works for MN PERA
What is Don Jr's role at MN PERA?
Don Jr is Chief Operating Officer
What is Don Jr's Phone Number?
Don Jr's phone (218) ***-*304
What industry does Don Jr work in?
Don Jr works in the Utilities industry.
Don Jr Email Addresses
Don Jr Phone Numbers
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