Dominic Massaro
Group Manager, Customer Success at Intuit | San Francisco Bay Area
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Dominic Massaro serves as the Group Manager of Customer Success at Intuit, where he leverages his extensive technical background and leadership acumen to enhance customer experiences and drive business transformation. With an MBA, PMP, and CSM certifications, Dominic is well-equipped to navigate the complexities of customer experience management in a hyper-growth environment. His role involves not only leading high-performing teams but also implementing strategic initiatives that align with the company's goals and customer needs.
One of his key achievements includes spearheading a performance management program that significantly improved customer satisfaction, as evidenced by a remarkable 61 tNPS, reflecting a 5.6-point year-over-year increase. This success underscores his ability to translate data analysis into actionable insights, fostering a culture of continuous improvement and operational excellence. As the Assisted Delivery Business Leader for FY23 BCP and Footprint Input Goal, Dominic has demonstrated his expertise in aligning cross-functional teams and resources to achieve strategic objectives, ensuring that customer success remains at the forefront of Intuit's mission.
Dominic’s proficiency in escalations management and business process optimization allows him to address customer concerns swiftly and effectively, solidifying trust and loyalty. His strong communication skills and deep understanding of software project management further enhance his capability to integrate customer feedback into product development, ultimately delivering outcomes that not only meet but exceed customer expectations. Through his leadership, Dominic is committed to enabling a world-class customer experience that drives Intuit's growth and innovation in the financial technology landscape.
Group Manager, Customer Success at Intuit in January 2022 to Present
Head of Global Support Operations at Zoom in October 2020 to January 2022
Sr. Manager, Customer Service Operations at Proofpoint in June 2018 to October 2020
Manager, Customer Service Operations at Proofpoint in November 2017 to June 2018
Sr. Program Manager at Proofpoint in September 2016 to November 2017
Program Manager at FireEye, Inc. in July 2013 to September 2016
Project Manager - Customer Services Service Delivery at CA Technologies in October 2011 to July 2013
Senior Business Systems Analyst at Blue Shield of California in January 2011 to October 2011
Business Systems Analyst at Blue Shield of California in February 2009 to January 2011
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University of California, Santa Barbara, B.S., January 2002 to January 2004
San Francisco State University, College of Business, MBA, January 2009 to January 2012
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Zendesk
Microsft BI
Cybersecurity
Continuous Improvement
Goal Setting
Workforce Management
Change Readiness
Training
Quality Assurance
Voice of the Customer
NPI Management
Project Management Office (PMO)
Support Systems
Artificial Intelligence (AI)
Chatbots
Scalability
Automations
Customer Success
Service Design
Service Delivery
BRDs
Business Requirements
Executive Leadership
Escalations Management
Business Leadership
Operations
Teamwork
Customer Service Management
Communication
Customer Service Operations
Business Process
Program Management
Business Analysis
Business Intelligence
Data Warehousing
Software Project Management
Project Management
Integration
ITIL
Data Analysis
Change Management
PMP
Business Process Improvement
User Experience
Operations Management
Project Implementation
Business Strategy
Strategic Planning
Analytics
Customer Experience
Customer Satisfaction
Business Objects
SaaS
Salesforce.com
Google Analytics
SQL
Salesforce
Management
Team Management
Customer Service
Team Leadership
Presentation Skills
Customer Support
Salesforce.com Implementation
KPI Dashboards
Leadership
Strategy
Support Operations
KPI
Key Performance Indicators
Customer Relationship Management (CRM)
Process Improvement
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Discover more about IntuitWhat is Dominic Massaro email address?
Email Dominic Massaro at [email protected], [email protected] and [email protected]. This email is the most updated Dominic Massaro's email found in 2026.
How to contact Dominic Massaro?
To contact Dominic Massaro send an email to [email protected], [email protected] or [email protected].
What company does Dominic Massaro work for?
Dominic Massaro works for Intuit
What is Dominic Massaro's role at Intuit?
Dominic Massaro is Group Manager, Customer Success
What is Dominic Massaro's Phone Number?
Dominic Massaro's phone (**) *** *** 299
What industry does Dominic Massaro work in?
Dominic Massaro works in the Information Technology & Services industry.
Dominic Massaro Email Addresses
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