Di Raucci

Q: What is Di Raucci email address?

Email Di Raucci at draucci@microedge.com. This email is the most updated Di Raucci email found in 2026.

Q: How to contact Di Raucci?

To contact Di Raucci send an email to draucci@microedge.com. (updated on October 29, 2024)

Director of Technical Support at MicroEdge, LLC | Yonkers, New York, United States

About Di Raucci

Di Raucci has been a pivotal force at MicroEdge, LLC for over 17 years, currently serving as the Director of Technical Support. In this role, Di has successfully built and nurtured a dedicated team of 17 Technical Support Representatives, including administrative support, who are committed to delivering exceptional service for the GIFTS and FIMS product lines. With a client base exceeding 2,400 organizations, Di's leadership has been instrumental in fostering a customer-centric culture that prioritizes client satisfaction. This commitment is reflected in the impressive 97% customer satisfaction rating consistently achieved through closed call surveys over the past nine quarters.

Under Di's guidance, the Technical Support team has implemented a robust bootcamp training program for new hires, ensuring that each team member is equipped with the necessary skills and knowledge to address client needs effectively. This comprehensive onboarding process not only enhances team performance but also contributes to the overall success of MicroEdge’s enterprise software solutions. Di’s expertise in project management and software documentation, combined with a deep understanding of databases and Agile methodologies, enables the team to streamline processes and improve service delivery.

Di’s leadership style emphasizes collaboration and continuous improvement, which has been vital in maintaining high levels of client satisfaction. By leveraging SharePoint for knowledge sharing and documentation, Di ensures that the team remains informed and agile in responding to client inquiries. As a result, Di Raucci exemplifies the intersection of technical expertise and customer service excellence, making a significant impact on MicroEdge’s reputation in the industry.

Di Raucci Work