iPhone Programming Certificate @
City College of San Francisco
Web Developer @ From May 2014 to Present (1 year 6 months) San Jose, CaTEACHING ASSISTANT, PROGRAMMING FUNDAMENTALS JAVA @ Provide code review for student submissions, which includes debugging, checking algorithmic approach, clarity and understanding of the Java programming language. From September 2013 to December 2013 (4 months) San FranciscoProject / Product Manager @ Spearhead various payments
Web Developer @ From May 2014 to Present (1 year 6 months) San Jose, CaTEACHING ASSISTANT, PROGRAMMING FUNDAMENTALS JAVA @ Provide code review for student submissions, which includes debugging, checking algorithmic approach, clarity and understanding of the Java programming language. From September 2013 to December 2013 (4 months) San FranciscoProject / Product Manager @ Spearhead various payments related features that drive company goal of being the “platform for play” and thus increasing 30% of transactional revenue per paying user on Zynga.com.
Responsible for scheduling, planning and executing Zynga’s new game payment feature integrations.
Gather requirements from key partner teams (Games, Finance, Customer Support, Fraud, Business Development, Legal, and Developer Relations) to ensure timely game launches, SOX compliance, and revenue recognition.
Scope and write various Product Requirements Documents (PRD’s) for new features in the Payments system.
Managed the launch of 8 games on the new Zynga.com under tight deadlines.
Execute the integration of games to the new payments system.
Add key features to the back end of the new pricing system to better support legacy integration.
Conduct pricing data migrations from the legacy payments system to a new more robust system.
Increase buyer conversions and improve monetization by managing the Buy Page for various games.
Launch features to support collaboration deals between Zynga and third party vendors.
Manage system integrations with Zynga’s internal and external partners.
Lead a monthly seminar for game studios to better understand the Payments features integration process.
Support over 20 games in daily revenue operations and resolve any production issues.
Execute short term and long-term product initiatives.
In 2012, helped Farmville earn over 3 million dollars in revenue by helping price the Cyber Monday sale campaign.
Coordinate a combined team of 18 Engineers and QA to ensure timely release schedules via Agile. From 2012 to 2013 (1 year) San Francisco Bay AreaRisk Analyst / Fraud Analyst @ Analyze fraud trends, monitor player activity, and examine trends from investigation reports.
Provide input in the design of new tools and recommend improvements in the risk tools to the development team.
Establish and maintain proper policies / procedures by identifying, designing and implementing controls to prevent fraud.
Enhance risk detection techniques by gathering and analyzing relevant data to help increase overall team efficiency.
Help with project plans and ensure timely delivery of critical risk / payment initiatives.
Collaborate with Customer Service departments to ensure timely incident resolutions and positive player experience.
Review and take action on reports of fraud from outside partners such as chargebacks from banks.
Successfully reduce chargeback levels through analysis of fraudulent users and transactions.
Effectively communicate with Payments and Securities to detect/prevent fraud.
Work with Business Operations to ensure CPA ads comply with company standards.
Actively test (QA) risk systems to ensure proper function.
Possess good insight into players’ spending habits.
Train peers to investigate complex accounts and transactions to stop fraudulent behavior. From 2009 to 2012 (3 years) San Francisco Bay AreaAssistant Manager / Operations Manager @ Conducted daily review of high risk transactions such as wire transfers, material cash deposits and withdrawals, and unusual balance fluctuations, to detect possible fraudulent activities.
Facilitated daily meetings with employees to minimize controllable losses for the bank.
Assisted clients in resolving fraudulent claims such as identity theft, check fraud, and debit card fraud.
Reviewed new consumer and business accounts to ensure compliance with audit guidelines.
Conducted daily transaction review to prevent and detect losses.
Increased awareness amongst employees of fraudulent activities in areas of fraudulent check cashing, check kiting schemes, and counterfeit notes.
Provided sales leadership to the banking center staff to meet or exceed various sales goals, campaign goals, sales activity standards, and sales training requirements.
Assisted in the development of banking center staff, which includes writing/conducting performance reviews and interviewing/hiring new employees.
Proactively developed new business by completing outside sales calls and visits.
Conducted “Bank at Work Presentations,” at various business locations and schools.
Ensured that banking center deposit growth, loan, and financial goals are met and/or exceeded.
Monitored and adhered to operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets.
Maintained audit control, management reports, fraud prevention, and other administrative functions.
Managed banking center budget and maximized operational efficiency.
Ensured that staff adheres to bank policies and procedures.
Drove efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience
Assumed responsibilities of Branch Manager in his/her absence. From 2008 to 2009 (1 year) Assistant Manager @ Managed daily bank operations, improved sales metrics, developed branch staff, and ensured internal audit compliance. From 2007 to 2007 (less than a year) Service Manager @ Managed the teller service functions to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
Successfully supervised a staff of ten or more.
Created, trained, and coached a successful service and referral team.
Responsible for effective staff salary administration and rewards.
Responsible for interviewing and hiring new personnel.
Ensured the monthly completion of Control Binder tasks.
Delegated proper authority and tasks between team members.
Set up a profiling program for all tellers.
Increased teller efficiency by streamlining daily operations.
Established sales referral and service goals.
Assisted with the generation of sales and teller referrals.
Maintained cash supply for the branch.
Ensured compliance with audit standards. From 2004 to 2007 (3 years)
Java Programming Certificate @ City College of San Francisco From 2013 to 2014 iPhone Programming Certificate @ City College of San Francisco From 2013 to 2014 Bachelor of Science (BS), Business Administration: Information Systems @ San Francisco State University From 2006 to 2011 City College of San Francisco
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