Deepak Kumar

Deepak Kumar is a seasoned operations professional with over six years of extensive experience in user operations across various dynamic sectors, including short-video platforms, voice rooms, gaming, and e-commerce. Currently, he plays a pivotal role at SpreadFun, where he leads initiatives that enhance user engagement and drive operational excellence. His deep understanding of user behavior and market trends in South Asian countries has been instrumental in executing successful user operation projects that resonate with local audiences.

In his current position, Deepak is responsible for recruiting and managing a team of seller agents, ensuring that they are well-equipped to drive offline sales revenue. His strategic approach has not only increased monthly sales figures but has also fostered a culture of collaboration and high performance within the Indian operations team. A key aspect of his role involves maintaining the SVIP user active rate KPI, which is crucial for retaining recharging users and enhancing overall user satisfaction.

Deepak's expertise extends to conducting comprehensive market research on competitive social media applications, allowing him to refine agent policies and operational strategies effectively. His proficiency in both Chinese and English enhances his ability to navigate diverse markets and engage with a wide range of stakeholders. With a robust skill set that includes business development, e-commerce, product operations, and customer service, Deepak Kumar is committed to driving growth and innovation at SpreadFun, making him an invaluable asset to the organization.