David Owens
Director of Strategic Content Development at Blackbaud | Charleston, South Carolina, United States
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David Owens currently serves as the Director of Strategic Content Development at Blackbaud, where he leads a high-performing, distributed team of Technical Writers, UX Writers, Information Architects, Software Engineers, and Managers. With a strong advocacy for enhancing the information experience across all user levels in cloud-based software, David is committed to establishing a culture of innovation within technical communication. His approach emphasizes the critical role of content in shaping the overall user experience, often blurring the lines between technical communication and marketing communication (marcomm).
Under David's leadership, the team is engaged in key projects that focus on creating user assistance content for a diverse suite of enterprise software products, particularly in the realm of Software as a Service (SaaS). By fostering collaboration among various content-creating groups across the company, he ensures that the content not only meets the technical needs of users but also resonates with their emotional and practical expectations. His expertise in information architecture and usability allows him to guide the team in developing intuitive content that enhances customer engagement and satisfaction.
David's strategic direction is instrumental in driving innovation in technical communication, leveraging his skills in cloud computing and customer relationship management (CRM) to create impactful content solutions. His commitment to team building and distributed team management enables him to cultivate a collaborative environment where creativity thrives, ultimately leading to a more enriched user experience for Blackbaud's customers.
Director of Strategic Content Development at Blackbaud in February 2016 to Present
User Education Group Manager at Blackbaud in April 2014 to February 2016
User Education Manager at Blackbaud in January 2010 to April 2014
Documentation Manager at Blackbaud in January 2007 to January 2010
Senior Technical Writer at Blackbaud in January 2001 to January 2007
Technical Writer and Editor at Freelance in January 1999 to January 2007
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Single Sourcing
Technical Writing
Cloud Computing
Information Architecture
SharePoint
Online Help
Enterprise Software
Hands-on Training
FrameMaker
Technical Communication
CRM
SaaS
Management
Innovation
Distributed Team Management
Team Building
Video
Scrum
Agile Methodolgy
Technical Documentation
API Documentation
Training
MadCap Flare
Web Development
Usability
Agile Methodologies
Databases
Software as a Service (SaaS)
Customer Relationship Management (CRM)
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Discover more about BlackbaudWhat is David Owens email address?
Email David Owens at [email protected] and [email protected]. This email is the most updated David Owens email found in 2026.
What is David Owens phone number?
David Owens phone number is +18438194824 and +18438752861.
How to contact David Owens?
To contact David Owens send an email to [email protected] or [email protected]. If you want to call David Owens try calling on +18438194824 and +18438752861.
What is David Owens net worth?
David Owens has an estimated net worth of $75,000 to $99,999
What company does David Owens work for?
David Owens works for Blackbaud
What is David Owens's role at Blackbaud?
David Owens is Director of Strategic Content Development
What industry does David Owens work in?
David Owens works in the Software Development industry.
David Owens Email Addresses
David Owens Phone Numbers
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