David Ooi
Senior Information Technology Services Specialist at Infosys Limited | Singapore, Singapore
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David Ooi is an accomplished Outsourced Service Management Lead at Infosys Limited, bringing over 15 years of extensive experience in IT Service Management across diverse sectors, including Telecommunications, Healthcare, and Manufacturing. In his current role, David spearheads a specialized service desk team dedicated to supporting Billing Solution Applications, ensuring seamless operations and high-quality service delivery for critical backend systems. His leadership extends to managing a talented group of consultants both locally and in India, where he fosters collaboration and innovation to enhance service efficiency.
Under David's guidance, the team excels in incident management and provides specialized Level 1 support for billing applications, effectively addressing issues and minimizing downtime. His expertise in IT audit and project management has been instrumental in driving key initiatives that optimize processes and improve service outcomes. David's proficiency in data warehousing and management information systems (MIS) further empowers his team to leverage data analytics for informed decision-making and continuous improvement.
David's commitment to excellence is evident in his ability to bridge the gap between technical teams and business stakeholders, ensuring that service delivery aligns with organizational goals. His strong background in the software development life cycle (SDLC) and systems analysis enables him to implement best practices that enhance the overall performance of IT services. As a dedicated professional, David also prioritizes end-user training, equipping clients with the knowledge and tools necessary to maximize the value of their billing solutions. Through his strategic vision and hands-on leadership, David Ooi continues to make a significant impact at Infosys Limited, driving innovation and excellence in IT service management.
Senior Information Technology Services Specialist at Infosys Limited in April 2020 to Present
Senior Information Technology Operations Support at M1 Limited in May 2015 to March 2020
Customer Relationship Management Manager at M1 Limited in January 2006 to April 2015
Business Intelligence Team Lead at M1 Limited in October 1999 to December 2005
Systems Analyst at National University Hospital in May 1998 to October 1999
Applications Developer / Analyst at Reda Production Systems in April 1990 to May 1998
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Job Control Language (JCL)
VSAM
IBM Mainframe
Mainframe
COBOL
Microsoft SQL Server
Transact-SQL (T-SQL)
SQL
OLAP Cubes
Linux
Unix
Shell Scripting
IT Outsourcing
Systems Design
User Acceptance Testing
ITIL Service Operations
Oracle Database
DOS
Predictive Analytics
Descriptive Analysis
Incident Management
Change Management
Disaster Recovery
IT Audit
Team Management
Coaching
ITIL Certified
IT Service Management
Production Support
Project Planning
Customer Relationship Management (CRM)
Analytical Skills
Project Coordination
Stakeholder Management
Project Implementation
Data Warehousing
Management Information Systems (MIS)
Business Intelligence (BI)
Extract, Transform, Load (ETL)
Team Leadership
Healthcare Information Technology (HIT)
Requirements Management
Systems Analysis
Software Design
Software Development Life Cycle (SDLC)
Requirements Analysis
Application Programming
Software Testing
Software Implementation
End User Training
Information Technology
IT Operations
Business Systems Implementation
Telecommunications
Artificial Intelligence (AI)
Supervised Learning
Artificial Neural Networks
Scalability
Generative AI
Artificial Intelligence for Business
Generative AI Tools
Management
IT Automation
IT Process Automation
Productivity Improvement
GPT-4
Data Analysis
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Discover more about Infosys LimitedWhat is David Ooi email address?
Email David Ooi at [email protected]. This email is the most updated David Ooi email found in 2026.
How to contact David Ooi?
To contact David Ooi send an email to [email protected]. (updated on October 29, 2024)
What company does David Ooi work for?
David Ooi works for Infosys Limited
What is David Ooi's role at Infosys Limited?
David Ooi is Senior Information Technology Services Specialist
What is David Ooi's Phone Number?
David Ooi's phone +44 ** **** *852
David Ooi Email Addresses
David Ooi Phone Numbers
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