A passionate, self-motivated, senior technology leader with over 20 years experience of successful technology delivery.
I have a demonstrable record of successful transformational technology strategy definition and execution across a number of industries.
Leading from the front, I bring a well-balanced blend of technology thought leadership, people focus, commercial acumen and delivery capability.
Currently IT Director at BGL Group, providing insurance products for around 6m customers through brands such as CompareTheMarket.com, Budget Insurance, Dial Direct and several high street affinity schemes.
I have previously held senior roles within Tesco, Play.com, Johnston Press and Norwich and Peterborough Building Society.
Prior to this I held hands-on technology roles within ADP, Atos, British Sugar and the NHS.
I have studied professionally through Insead, hold an MBA from Loughborough University Business School and am a Computer Science graduate of Teesside University.
IT Director, Insurance and Legal Services @ Accountable for technology delivery across the Insurance and Legal Services pillar, comprising
• Junction, affinity scheme management
• Frontline, BGL brands (Budget Insurance and Dial Direct)
• Fusion, 1200 seat contact centre operation
• Minster Law, Top 50 law firm, and
• Insurance & Aggregation and Pricing
• Leading a team of 180 providing end to end project delivery, operational product systems, service provision and architecture
• Direct budget responsibility £15m, indirect £15m
• Executive sponsorship, and successful delivery, of group-wide PCI programme
• Member of Junction and Frontline Executive meetings
• Sponsored of successful Agile adoption across all delivery teams
• Definition and execution of ILS technology strategy
• Accountable for ongoing development of core mainframe platform providing 1.5bn quotes annually
• Delivery of end to end affinity schemes, including full eCommerce capability
• Industry event speaking
Achieving Operational Efficiency through Technology (http://www.the-insurance-network.co.uk/tin36.aspx)
Post Magazine Data and Analytics (http://www.postevents.co.uk/dataanalytics/static/david-knowles)
Post Magazine Dealing With Data (http://www.postevents.co.uk/digital/static/programme) From November 2013 to Present (2 years 2 months) Peterborough, United KingdomIT Director, Junction @ Led the project and technology teams within Junction, providing end to end insurance solutions for blue chip partners including M&S, RAC, Post Office, Lloyds TSB, Halifax, Santander, Zenith, and L&G
• Led a team of 60 providing project management and technology delivery
• Member of the Junction Executive meeting
• Delivery of customer online service capability
• Executive sponsorship of eCommerce technology consolidation programme
• Delivery of L&G and Markerstudy affinity schemes
• Industry event speaking
TinTech - Distribution panel discussion (http://www.the-insurance-network.co.uk/tintechpanel1.aspx) From October 2012 to November 2013 (1 year 2 months) Peterborough, United KingdomHead of Delivery - Mobile Platforms / Services Platform @ Accountable for the delivery of Tesco mobile platforms, including UK and international mobile enabled websites as well as native Android, iOS and Windows applications.
• Relaunch of the Tesco app combining all product ranges and ClubCard across all platforms
• Management and ongoing development of API platform supporting all Tesco businesses From March 2012 to October 2012 (8 months) Head of Delivery - Tesco Digital / Tesco Entertainment @ As part of the newly formed Tesco Digital team, I was accountable for integration of the newly acquired technologies and websites into the Tesco platforms
• Successfully integrated Blinkbox into Tesco.com, ClubCard and the stores network, delivering the award winning proposition “Buy the Physical, Get the Digital”
• Relaunch of the Tesco Entertainment website and mobile site
• Technical and delivery due diligence of further digital acquisitions, We7 and Mobcast From February 2011 to March 2012 (1 year 2 months) Head of IT Development @ Accountable for all software delivery within the group, including customer and marketplace facing websites as well as all back office systems, supporting an inventory of 23m products and a customer base of 5m
Led a team of 60 across 3 sites, including India
• Creation of architecture function
• Realignment of development teams to business areas
• Implemented "Buy not build" option, replacing bespoke platforms with Sitecore CMS, Autonomy & Manhattan warehouse solutions From October 2008 to February 2011 (2 years 5 months) Cambridge, United KingdomGroup Development Manager @ End to end accountability for delivery and support of 328 local newspaper websites and national eCommerce sites.
• Led team of 50 providing Group-wide digital delivery capability, including service management
• Membership of Johnston Press Digital Executive Committee
• Definition of Digital Technology strategy aligned to group imperative of growing digital revenue
• Oversight of first group offshore delivery
• Creation of central SEO capability
• Sponsorship of adoption of design led Agile delivery process From May 2007 to October 2008 (1 year 6 months) Peterborough, United KingdomHead of IT Solutions @ Accountable for all software delivery across multiple platforms 24/7 current account banking, eCommerce sites, back office systems, static websites and Unisys mainframe
• Led a team of 40 providing group-wide technology delivery
• Also held Business Development Director role within Lynchwood Services subsidiary providing consultancy and software solutions to external companies From June 2003 to May 2007 (4 years) Peterborough, United KingdomDevelopment Manager, Internet and Business Systems @ Accountable for delivery of multiple platforms 24/7 current account banking, eCommerce sites and back office systems based on Microsoft technology
• Led a team of 25 providing group-wide technology delivery
• Also held Business Development role within Lynchwood Services subsidiary providing consultancy and software solutions to external companies From February 2000 to May 2003 (3 years 4 months) Peterborough, United KingdomTeam Leader @ Hands on development and team leadership across Microsoft and Oracle technology platforms delivering UK HR & payroll solutions From February 1998 to January 2000 (2 years) Consultant @ Consultancy role, operating across Oracle and Microsoft technology platforms
• Delivery of solution to manage public house gaming machines for a major brewery
• Client facing Oracle consultancy From June 1997 to February 1998 (9 months) Cambridge, United KingdomSenior Anaylst Programmer @ Hands on role delivering solutions across several technology platforms
• Oracle & Business Objects data warehouses
• Factory Y2K support
• Vehicle tracking system supporting fleet optimisation
• Supply chain technology lead From June 1995 to June 1997 (2 years 1 month) Peterborough, United KingdomProgrammer @ Hands on development role delivering secondary patient systems using Microsoft technologies. From June 1994 to June 1995 (1 year 1 month) Darlington, United Kingdom
INSEAD Programme of Competitive Strategy @ INSEAD From 2014 to 2014 MBA, Business @ Loughborough University From 2005 to 2007 BSc (hons), Computer Science @ University of Teesside From 1990 to 1994 David Knowles is skilled in: Relationship Management, Leadership, E-commerce, Program Management, Architecture, Project Delivery, Agile Methodologies, Change Management, Business Analysis, Team Leadership, Business Strategy, Project Management, IT Strategy, Process Improvement, Stakeholder Management
Websites:
http://www.bglgroup.co.uk