David Gehant
Vice President of Customer Operations at Benchmark Analytics | Minneapolis, Minnesota, United States
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David Gehant serves as the Vice President of Customer Operations at Benchmark Analytics, where he leverages his extensive experience in the SaaS industry to drive transformational growth and enhance customer satisfaction. With a proven track record of leading Customer Operations teams, David adopts a consultative approach that meticulously evaluates all phases of the customer journey. His expertise spans critical areas such as Onboarding and Implementation, Platform Adoption, and Customer Success Programming, ensuring that clients not only receive a seamless introduction to the platform but also derive maximum value from their investment.
Under David's leadership, the Customer Operations team has embarked on key projects aimed at digital transformation and operational excellence. By focusing on the nuances of the customer base, he has implemented tailored strategies that enhance customer experience and drive upsell and cross-sell opportunities. His vision extends beyond immediate customer needs; he fosters a culture of continuous improvement and innovation within the team, empowering Directors and Managers to excel in their roles and collaborate effectively with partner organizations, including Sales.
David's commitment to organizational development and solution-focused leadership has positioned Benchmark Analytics as a leader in customer satisfaction within the SaaS landscape. His strategic insights into operations and customer experience not only enhance team performance but also contribute to the overall success of the organization, ensuring that Benchmark Analytics remains at the forefront of delivering exceptional value to its clients.
Vice President of Customer Operations at Benchmark Analytics in November 2021 to November 2024
Vice President of Customer Success at Conservis in September 2017 to July 2021
Director of Implementation and Enrollment at ABILITY Network in May 2016 to September 2017
Director of SaaS Delivery, Cloud Operations, and Managed Services at Qumu Corporation in July 2014 to March 2016
Senior Manager, Managed Application Services at Symantec (now Veritas) in August 2010 to July 2014
Senior Manager, Business Critical Services at Symantec (now Veritas) in July 2008 to August 2012
Senior Business Critical Account Manager at Symantec (now Veritas) in February 2006 to August 2008
Account/Delivery Manager at Accenture (Navitaire) in May 2002 to December 2005
Implementation Consultant and Software Engineer at Accenture (Navitaire) in January 1998 to January 2002
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Customer Experience Design
Customer Engagement
Business Relationship Management
Exit Process
Customer Success
Organizational Development
Customer Operations
Executive Management
Team Performance
Relationship Building
Presentations
Economic Growth
Google Workspace
Customer Relations
CSM
Build Strong Relationships
Presentation Skills
Post-Sales
Operations
Business-to-Business (B2B)
Microsoft PowerPoint
Customer Satisfaction
Requirements Analysis
Presales
Change Management
Salesforce.com
Enterprise Software
Management
CRM
Strategy
Integration
Service Delivery
Managed Services
Product Management
Cloud Computing
Business Strategy
Business Analysis
Strategic Planning
Customer Relationship Management (CRM)
Global Delivery
Vendor Management
Business Process Improvement
Project Management
Cloud
Solution Selling
Customer Retention
Content Management
Contract Management
Requirements Management
Customer Experience
Agile Methodologies
Data Analysis
SaaS
Software as a Service (SaaS)
Leadership
Cross-functional Team Leadership
Team Management
Team Building
Team Leadership
Process Improvement
Global Operations
New Service Development
Solution Focused
Data Privacy
Global Management
Global Strategy
Customer Journeys
Start-ups
User Adoption
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Discover more about Benchmark AnalyticsWhat is David Gehant email address?
Email David Gehant at [email protected] and [email protected]. This email is the most updated David Gehant email found in 2026.
What is David Gehant phone number?
David Gehant phone number is +16122573981 and +13036044646.
How to contact David Gehant?
To contact David Gehant send an email to [email protected] or [email protected]. If you want to call David Gehant try calling on +16122573981 and +13036044646. (updated on September 13, 2024)
What company does David Gehant work for?
David Gehant works for Benchmark Analytics
What is David Gehant's role at Benchmark Analytics?
David Gehant is Vice President of Customer Operations
What industry does David Gehant work in?
David Gehant works in the Law Enforcement industry.
David Gehant Email Addresses
David Gehant Phone Numbers
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