Dave Rysavy
Service Transition Specialist at Insight | Greater Sheffield Area
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Dave Rysavy serves as a Service Transition Specialist at Insight, where he plays a pivotal role in ensuring the seamless integration of new and modified IT services into operational environments. With a strong foundation in IT service management, Dave is accountable for developing and maintaining the Transition and Early Life Support processes, which are critical for the successful onboarding of services. His expertise encompasses a wide range of responsibilities, including the meticulous management of authorized user and asset uploads into the IT Service Management (ITSM) tool, ensuring that all data is accurate and up-to-date.
In his current role, Dave is instrumental in creating and maintaining comprehensive knowledge bases that empower both the service desk and end users. His commitment to delivering high-quality training sessions ensures that all stakeholders are well-equipped to utilize new services effectively, thereby enhancing overall service delivery. His proficiency in ITIL processes and practices allows him to implement best practices that drive efficiency and improve service-level agreements (SLAs).
Dave’s technical acumen is complemented by his exceptional troubleshooting skills and experience with Windows Server and telecommunications, enabling him to address complex issues swiftly and effectively. His multilingual capabilities in Dutch, English, and German further enhance his ability to communicate with a diverse range of internal and external customers, fostering strong relationships and ensuring a first-class service experience. As a result, Dave Rysavy is not only a leader in IT service desk operations but also a vital contributor to Insight's mission of delivering outstanding IT solutions.
Service Transition Specialist at Insight in November 2019 to Present
Senior Managed Service Centre Analyst at Insight in July 2017 to November 2019
IT Support Team Leader at Nexus People UK in July 2015 to June 2017
Service Desk Team Leader at Atos in March 2015 to July 2015
IT Service Desk Analyst at Atos in August 2012 to March 2015
Call Centre Supervisor/2nd Line Technician at MiTAC Europe (Navman/Mio Technology) in April 2011 to August 2012
2nd Line Technician at MiTAC Europe (Navman/Mio Technology) in November 2010 to April 2011
1st Line Technician at MiTAC Europe (Navman/Mio Technology) in March 2008 to November 2010
Customer Service Agent at MiTAC Europe (Navman/Mio Technology) in December 2007 to March 2008
Multi Lingual Business Operations Coordinator at BCP Airport Parking in January 2007 to November 2007
Order Processor at Identex in March 2006 to January 2007
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Call Centers
Customer Service
Active Directory
Troubleshooting
Windows Server
Windows
Telecommunications
Business Analysis
Dutch
German
Team Management
Team Leadership
Microsoft Exchange
Remote Desktop
Mac OS
Technical Support
Service Delivery
SLA
Service Desk
IT Service Management
ITIL
Service-Level Agreements (SLA)
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Discover more about InsightWhat is Dave Rysavy email address?
Email Dave Rysavy at [email protected]. This email is the most updated Dave Rysavy email found in 2026.
What is Dave Rysavy phone number?
Dave Rysavy phone number is +17149523486.
How to contact Dave Rysavy?
To contact Dave Rysavy send an email to [email protected]. If you want to call Dave Rysavy try calling on +17149523486. (updated on November 04, 2024)
What company does Dave Rysavy work for?
Dave Rysavy works for Insight
What is Dave Rysavy's role at Insight?
Dave Rysavy is Service Transition Specialist
What industry does Dave Rysavy work in?
Dave Rysavy works in the It Services And It Consulting industry.
Dave Rysavy Email Addresses
Dave Rysavy Phone Numbers
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