IT Infrastructure Project Manager @ Hewlett-Packard
IT Project Manager @ Hewlett-Packard
PRINCE2 Practitoner 2009 @
A PMP & PRINCE2 IT Project Manager with extensive experience within IT, Telecoms and Public Sector environments. With experience of working in the UK and EMEA, areas of expertise include: rapidly gaining solid understanding of business / project requirements; instigating and managing project governance to achieve milestone objectives; establishing effective communication channels to manage business and stakeholder
A PMP & PRINCE2 IT Project Manager with extensive experience within IT, Telecoms and Public Sector environments. With experience of working in the UK and EMEA, areas of expertise include: rapidly gaining solid understanding of business / project requirements; instigating and managing project governance to achieve milestone objectives; establishing effective communication channels to manage business and stakeholder expectations; and experience of data analysis for the compilation of detailed project reports.
IT Infrastructure Project Manager @ From November 2015 to Present (1 month) IT Infrastructure Project Manager @ Responsible for leading cross functional teams throughout EMEA focusing on several simultaneous internal IT infrastructure projects covering the Project Management of WAN / LAN / WLAN, Lync PC Phone and Avaya Contact Centre deployments in relation to HP office consolidations, transformations, migrations, expansion and decommissions. From November 2014 to Present (1 year 1 month) IT Project Manager @ Recruited to a permanent staff position after being an contractor in HP. Was responsible for managing multiple internal HP Contact Centre & IT infrastructure projects on WAN / LAN / WLAN, and Avaya IPT throughout the EMEA region within the Moves, Acquisitions, Divestitures and Outsourcing (MADO) Team. From January 2012 to October 2014 (2 years 10 months) IT Infrastructure Project Manager @ Working within the Global Real Estate IT Team, responsible for leading cross functional teams throughout EMEA focusing on several simultaneous internal IT infrastructure projects, via the Project & Portfolio Management system, for the Project Management of WAN / LAN / WLAN, Avaya IP Telephony, and Avaya Contact Centre deployments in relation to HP office consolidations, transformations, migrations, expansion and decommissions in the EMEA region. From November 2010 to January 2012 (1 year 3 months) Managing Director @ Founded in September 2009 with the aim to provide Project Management consultancy to clients as a Limited company contractor. From September 2009 to January 2012 (2 years 5 months) ICT Project Manager @ > Initially appointed on a 6 month contract, for the delivery of a secure network implementation, renewed until September 2010 to finalise the infrastructure project and to support the contact centre implementation project.
> Key deliverables focus on managing all aspects of the project to time and budget whilst managing business user expectations.
> Established effective communication channels between business users and technical teams, creating an effective review structure which incorporated milestone management.
> Provided project governance using PRINCE2 methodology, throughout full project lifecycle from initial PID document through to customer acceptance.
> Developed comprehensive project plans, including the specification of rigorous test plans incorporating regression testing to eliminate negative business impact or business disruption.
> Oversaw the design of the full technical solution and presented to the NPIA Information Assurance Team.
> Oversaw the tendering process from start up through to contract award (June 2010).
> Created an intranet site and Q&A document for the project liaising with PR.
> Successfully led the project from initial mandate through initiation to delivery of phase one to ensure project on schedule to allow the WMP accredited access to the PND in October 2010. From September 2009 to September 2010 (1 year 1 month) Birmingham, United KingdomServices Project Manager @ > Responsible for leading a cross functional team of 10 to ensure service delivery change projects relating to programmes, policies and offers targeting Business Partners were delivered within specific timescales and budgetary restraints.
> Key deliverables focused on timely management and delivery of workstream projects to dovetail into an overall change programme.
> Created accurate project documentation including project initiation, project plans, risk and issue logs, progress reports and post implementation reviews.
> Successfully drove ongoing change within the Business Partner IT Service Desk assessment programme to drive productivity and secure additional revenue through quality of service.
> Led the implementation of a global software and firmware access policy within EMEA to ensure access to the Avaya support internet site was solely accessible to accredited Business Partners.
> Key team player for the introduction of customer satisfaction survey with key partner accounts.
> Instrumental in supporting the growth of Avaya Business Partners from 15 to 50, providing direct access to 3rd line support resulting improved escalations and reduced support costs. From January 2006 to June 2009 (3 years 6 months) Guildford, United KingdomTier 3 Support Specialist @ From January 2000 to December 2005 (6 years) Guildford, United KingdomICT Project Manager @ From September 1993 to June 1998 (4 years 10 months)
Project Management Professional, Project Management @ Project Management Institute From 2012 to 2013 PRINCE2 Practitoner 2009 @ ILX Group From 2010 to 2011 ITIL V3 Foundation, Service Management @ The Art of Service From 2009 to 2009 CMS, Management Studies @ University of Gloucestershire From 1997 to 1998 HND, Telecomms Engineering @ University of Gloucestershire From 1990 to 1992 Dave Edwards, PMP is skilled in: Project Management, 3PL, Avaya, Cross-functional Team Leadership, Data Center, Enterprise Software, Governance, Management, Networking, Outsourcing, PMP, PRINCE2, Requirements Analysis, SDLC, Service Delivery
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