Darrell Odell
Director Infrastructure End User Services at Emergent BioSolutions | Montgomery Village, Maryland, United States
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Darrell Odell serves as the Director of Infrastructure End User Services at Emergent BioSolutions, where he leverages over three decades of information technology experience to enhance operational efficiency and user satisfaction across the organization. In his current role, Darrell oversees end-user computing and support services for more than 3,500 users across fifteen domestic and international sites. His leadership is pivotal in managing a substantial operating budget of $6.4 million, which encompasses critical components such as the Microsoft Enterprise Agreement and ServiceNow licensing.
Darrell's expertise in IT service management (ITSM) is reflected in his strategic oversight of key processes, including Incident Management, Request Management, Change Management, and Software Asset Management. His commitment to process design and improvement has enabled Emergent BioSolutions to achieve higher service levels and operational metrics, ensuring that user needs are met promptly and effectively.
In addition to his technical acumen, Darrell is a strong advocate for customer service, fostering a culture of communication and collaboration within his teams. His experience in budgeting and vendor management allows him to optimize resources while maintaining high standards of service delivery. As a seasoned professional with a background in finance, healthcare, and technology markets, Darrell continues to drive innovation and efficiency in IT operations, positioning Emergent BioSolutions as a leader in the biopharmaceutical industry. His strategic planning and program management skills further enhance the organization's ability to adapt to the rapidly evolving technological landscape, ensuring that end-user services remain robust and responsive to the needs of the business.
Director Infrastructure End User Services at Emergent BioSolutions in March 2019 to Present
Director IT End User Services Americas at Verifone in January 2015 to December 2018
Sr. IT Director - San Jose Market at HCA in May 2011 to January 2015
Director Customer Support - Far West Division at HCA in August 2008 to May 2011
Sr. Process Implementation Consultant at EMC (Infra) in February 2007 to August 2008
IT Director at S1 in April 2006 to November 2006
Sr. IT Manager, at S1 in November 2004 to April 2006
Service Desk Manager at S1 in December 1999 to November 2004
Desktop Services Manager at S1 (Edify) in December 1998 to December 1999
Support Services Manager at Aspect Telecommunications in April 1997 to December 1998
Lead System Support Analyst at Polycom in December 1995 to April 1997
Communications Analyst at Household Credit Service in August 1994 to December 1995
Desktop Technician at Behring Diagnostics (Syva) in October 1989 to August 1994
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ITIL
Change Management
Servers
Microsoft Exchange
Management
Software Documentation
IT Management
IT Service Management
Team Building
Leadership
Strategic Planning
Network Administration
Project Management
Mergers & Acquisitions
Vendor Management
Process Improvement
Security
System Administration
Service Delivery
Visio
Networking
IT Strategy
Program Management
Hardware
Troubleshooting
Data Center
SAN
Training
SDLC
Information Technology
Technical Support
Business Analysis
Disaster Recovery
Integration
Analysis
IT Operations
Recruiting
Business Process Improvement
Budgeting
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Discover more about Emergent BioSolutionsWhat is Darrell Odell email address?
Email Darrell Odell at [email protected]. This email is the most updated Darrell Odell email found in 2026.
What is Darrell Odell phone number?
Darrell Odell phone number is +17705478038 and +16693334676.
How to contact Darrell Odell?
To contact Darrell Odell send an email to [email protected]. If you want to call Darrell Odell try calling on +17705478038 and +16693334676.
What is Darrell Odell net worth?
Darrell Odell has an estimated net worth of $2,500 to $24,999
What company does Darrell Odell work for?
Darrell Odell works for Emergent BioSolutions
What is Darrell Odell's role at Emergent BioSolutions?
Darrell Odell is Director Infrastructure End User Services
What industry does Darrell Odell work in?
Darrell Odell works in the Biotechnology Research industry.
Darrell Odell Email Addresses
Darrell Odell Phone Numbers
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