Daniel Sierra
Director of Project Management at DHL Express | Barcelona, Catalonia, Spain
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Daniel Sierra is a result-driven leader at DHL Express, currently serving as the Global Director of Sales CRM Deployment. With over a decade of experience in Sales Systems and Process Improvement, Daniel has honed his expertise in leveraging technology to drive business growth and enhance customer engagement. His current role is pivotal, as he is responsible for the strategic design, planning, and execution of the global deployment of Microsoft Dynamics 365 CRM across five regions, encompassing 178 countries and over 8,000 users. This ambitious project not only showcases his adeptness in Agile Project Management but also highlights his commitment to fostering innovation within a multi-cultural environment.
Daniel excels in coordinating multiple workstream activities, ensuring that inter-dependencies are effectively managed while proactively addressing risks and issues that may arise during implementation. His strong interpersonal skills enable him to build and maintain relationships with stakeholders across various levels of the organization, facilitating constructive feedback and collaboration. By focusing on Key Performance Indicators, he ensures that the deployment aligns with DHL Express's broader business objectives, ultimately enhancing operational efficiency and customer satisfaction.
His proficiency in Microsoft Azure and Business Process Improvement further underscores his ability to design flexible solutions that adapt to the dynamic needs of the business. Daniel’s passion for technology and innovation drives him to continuously seek out opportunities for improvement, making him an invaluable asset to DHL Express as they navigate the complexities of global sales operations. Through his leadership, Daniel is not only transforming the CRM landscape but also empowering teams to embrace change and achieve excellence in service delivery.
Director of Project Management at DHL Express in May 2023 to Present
Sales Processes & Tools Sr. Manager Europe at DHL Express in February 2019 to May 2023
Sales Program Manager Americas at DHL Express in November 2013 to February 2019
CRM & Retail Analyst at DHL Express in March 2010 to November 2013
Support Specialist at Experian in November 2009 to January 2010
Support Specialist III at HP in November 2005 to October 2009
Data Support Agent at SYKES Costa Rica in June 2005 to November 2005
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Escalations Management
System Implementations
Technical Subject Matter
Resource Allocation
Microsoft Dynamics 365
Coaching
IT Consulting
Global Teams
SharePoint
Microsoft Solutions
Technical Requirements
Performance Improvement
Product Demonstration
Problem Solving
Administrative Processes
Spanish
Interpersonal Skills
Functional Testing
Technical Writing
Facilitation
Sales Process Optimization
Business Case Preparation
Negotiation
Public Speaking
Presentations
IT Escalation
Relationship Development
Constructive Feedback
Key Performance Indicators
Agile Project Management
Program Implementation
Agile Methodologies
Microsoft Azure
Business Process Improvement
Teamwork
Business Process Re-engineering
Flow Diagrams
Software Implementation
Remote Team Management
Computer Software Training
New Product Rollout
Product Strategy
Analytical Capability
Attention to Detail
Strategic Partnerships
Azure DevOps Services
Strategic Thinking
Microsoft Dynamics CRM
Communication
Agile & Waterfall Methodologies
Data Analysis
Sales Enablement
C-Level Presentations
Cross-functional Coordination
Cross-cultural Communication Skills
Sales Operations
ITIL
IT Service Management
Strategy
Team Management
Customer Relationship Management (CRM)
Business Process
Product Management
Critical Thinking
Stakeholder Management
Analysis
Customer Service
CRM
Process Improvement
Change Management
Sales Process
Supply Chain
Project Management
Logistics
Sales
Management
Forecasting
Team Leadership
Business Intelligence
Business Strategy
Strategic Planning
Training
Leadership
Cross-cultural Teams
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Discover more about DHL ExpressWhat is Daniel Sierra email address?
Email Daniel Sierra at [email protected]. This email is the most updated Daniel Sierra email found in 2026.
How to contact Daniel Sierra?
To contact Daniel Sierra send an email to [email protected].
What company does Daniel Sierra work for?
Daniel Sierra works for DHL Express
What is Daniel Sierra's role at DHL Express?
Daniel Sierra is Director of Project Management
What is Daniel Sierra's Phone Number?
Daniel Sierra's phone (**) *** *** 392
What industry does Daniel Sierra work in?
Daniel Sierra works in the Transportation, Logistics, Supply Chain And Storage industry.
Daniel Sierra Email Addresses
Daniel Sierra Phone Numbers
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