Daniel Maholick
Customer Support Manager at Vertex Inc. | Pennsylvania, United States
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As the Customer Support Manager at Vertex Inc., Daniel Maholick plays a pivotal role in navigating the complexities of the ever-evolving tax technology landscape. With a keen focus on building a high-performing team of customer-centric analysts, Daniel is dedicated to enhancing the customer experience while ensuring that the support function operates seamlessly within a start-up environment. His expertise in cross-functional team leadership and process improvement allows him to effectively manage escalations and foster a culture of collaboration and innovation.
One of Daniel's key projects involves the development and implementation of a comprehensive support strategy that not only addresses immediate customer needs but also anticipates future challenges in the tax technology sector. By leveraging his skills in Unix and SQL, he ensures that the technical aspects of customer support are robust and reliable, enabling his team to resolve issues efficiently. Daniel is also committed to creating a work atmosphere that delights both customers and team members, recognizing that an engaged workforce is essential for delivering exceptional service.
In addition to his hands-on management style, Daniel emphasizes the importance of software documentation and performance management to drive continuous improvement within the team. His ability to adapt to the rapid changes in technology and the tax industry positions him as a forward-thinking leader, ready to tackle the challenges that lie ahead. With a passion for problem-solving and a strategic approach to budgeting, Daniel Maholick is not just managing customer support; he is shaping the future of customer engagement at Vertex SMB.
Customer Support Manager at Vertex Inc. in April 2016 to Present
Director Customer Support at Vertex Inc. in February 2021 to Present
Director, Technical Services (Jan. 2010 to Aug. 2015) at MEDecision in January 2010 to August 2015
Manager, Technical Support (Jan. 2007 - Dec. 2009) at MEDecision in January 2007 to December 2009
Technical Lead (Jan. 2005 – Dec. 2006) at MEDecision in January 2005 to December 2006
Sr. Technical Analyst, Technical Support Analyst at Medecision in January 1997 to January 2004
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Technical Service Delivery
Cross-functional Team Leadership
Agile Methodologies
Unix
Project Management
SDLC
Software Documentation
Budgets
Root Cause Analysis
Application Lifecycle Management
Management
Requirements Analysis
Customer Engagement
Performance Improvement
Problem Solving
Project Planning
Integration
Software Project Management
Project Implementation
Escalations Management
Business Analysis
Healthcare Information Technology
Budgeting
SharePoint
Business Intelligence
Visio
Process Improvement
Agile
Application Management
Testing
Business Process Improvement
Vendor Management
SQL
High Performance Teams
Relationship Management
Enterprise Applications
Personnel Management
Performance Management
IT Infrastructure Design
Best Practices
Root Cause Problem Solving
Root cause
Escalation Resolution
Long-term Customer Relationships
Enterprise Software
Organizational Leadership
Executive Leadership
Leadership
Leadership Communication
Professional Communication
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Discover more about Vertex Inc.What is Daniel Maholick email address?
Email Daniel Maholick at [email protected] and [email protected]. This email is the most updated Daniel Maholick email found in 2026.
What is Daniel Maholick phone number?
Daniel Maholick phone number is +14842564184 and +12159831728.
How to contact Daniel Maholick?
To contact Daniel Maholick send an email to [email protected] or [email protected]. If you want to call Daniel Maholick try calling on +14842564184 and +12159831728.
What is Daniel Maholick net worth?
Daniel Maholick has an estimated net worth of $750,000 to $999,999
What company does Daniel Maholick work for?
Daniel Maholick works for Vertex Inc.
What is Daniel Maholick's role at Vertex Inc.?
Daniel Maholick is Customer Support Manager
What industry does Daniel Maholick work in?
Daniel Maholick works in the Software Development industry.
Daniel Maholick Email Addresses
Daniel Maholick Phone Numbers
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