Dan Tracy
Vice President, Customer Lifecycle at SmartBear | Austin, Texas, United States
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Vice President, Customer Lifecycle at SmartBear in November 2023 to March 2025
Vice President of Customer Success at Stoplight (Acquired by SmartBear) in April 2022 to November 2023
Director of Customer Success at TIBCO in June 2020 to May 2022
Customer Success Leader / Sr. Customer Success Architect at TIBCO in September 2014 to June 2020
Sr. Customer Success Manager at Apigee (Acquired by Google Cloud) in February 2012 to August 2014
Sr. Product Manager / Business Analyst - APIs at Dell in March 2010 to February 2012
Sr. Product Manager, APIs and Web Services at DHL in August 2004 to January 2010
MBA Graduate Student / International B2B Marketing Consultant at Thunderbird School of Global Management in August 2002 to January 2004
Global Customer Director at Exel Global Logistics (Acquired by DHL Supply Chain) in December 1998 to August 2002
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Written Communication
Strategic Relationships
Training
Customer Onboarding
Cyber-security
Cybersecurity
Enterprise Accounts
Enterprise Account Management
Customer Satisfaction
Team Development
Leadership
Salesforce.com
Data Analytics
Key Performance Indicators
Cross-Selling
Relationship Building
Upselling
Client Accounts
Performance Dashboards
Presentations
Business Reviews
Customer Engagement
Thought Leadership
Interpersonal Skills
Team Leadership
Metrics
Communication
Software Support
Coaching & Mentoring
Customer Support
Relationship Development
Marketing Attribution
Customer Journeys
Customer Success
Team Management
Renewals
Customer Retention
CSM
SaaS & Product-Led Growth (PLG)
Customer Experience & Advocacy
Global Cross-Functional Team Leadership
Scaling CS Teams & Operations
Customer Segmentation & Health Scoring
Customer Success Leadership
Customer Retention & NRR Growth
Customer Lifecycle Strategy
Churn Reduction & Risk Mitigation
Data-Driven CS Strategy
Process Improvement
Program Management
Cross-functional Team Leadership
Product Management
Business Analysis
APIs
Client Relations Skills
Agile Methodologies
Management
CRM
E-commerce
Strategy
Business Strategy
Product Marketing
Requirements Analysis
Analysis
Project Planning
Vendor Management
Competitive Analysis
Software Project Management
IT Management
SaaS
IT Strategy
Enterprise Software
Business Process Improvement
Business Intelligence
Analytics
Integration
Cloud Computing
Business Process
Enterprise Architecture
SDLC
SOA
Start-ups
Software Development Life Cycle (SDLC)
Customer Relationship Management (CRM)
Service-Oriented Architecture (SOA)
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Discover more about SmartBearWhat is Dan Tracy email address?
Email Dan Tracy at [email protected] and [email protected]. This email is the most updated Dan Tracy email found in 2026.
What is Dan Tracy phone number?
Dan Tracy phone number is +14152980650.
How to contact Dan Tracy?
To contact Dan Tracy send an email to [email protected] or [email protected]. If you want to call Dan Tracy try calling on +14152980650.
What company does Dan Tracy work for?
Dan Tracy works for SmartBear
What is Dan Tracy's role at SmartBear?
Dan Tracy is Vice President, Customer Lifecycle
What industry does Dan Tracy work in?
Dan Tracy works in the Software Development industry.
Dan Tracy Email Addresses
Dan Tracy Phone Numbers
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