Dan Holbrook
Director - Catalyst Strategy & Design at Concentrix Catalyst | United States
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Daniel (Dan) Holbrook serves as the Associate Director for the Concentrix Consulting Practice, where he leverages over 20 years of extensive experience in enterprise-scale Customer Engagement Operations, Project Management, and Transformation. In his current role as Director of Catalyst Strategy & Design at Concentrix Catalyst, Dan is at the forefront of driving innovative strategies that enhance customer experience (CX) and operational efficiency. His passion for CX is not just a professional endeavor; it is a reflection of his commitment to creating meaningful interactions that resonate with customers and clients alike.
Dan has successfully managed complex transformation engagements, utilizing his expertise in ITIL, Process Improvement, and Transition Management to streamline processes and elevate service delivery. His leadership in Program Management and Project Portfolio Management has enabled organizations to navigate the intricacies of business transformation with agility and precision. Dan's ability to architect solutions that align with business objectives has positioned him as a thought leader and catalyst for change within the industry.
Currently, he is spearheading several key projects that focus on integrating advanced technologies and innovative methodologies to optimize customer engagement strategies. His work not only aims to enhance customer satisfaction but also drives measurable business outcomes, reinforcing the value of a customer-centric approach. As a mentor and team leader, Dan fosters a culture of collaboration and continuous improvement, ensuring that his teams are equipped to meet the evolving demands of the market. Ultimately, for Dan, the intersection of professional excellence and personal purpose is what fuels his drive to create impactful change in the world of customer experience.
Director - Catalyst Strategy & Design at Concentrix Catalyst in December 2022 to Present
Associate Director, Consulting Solutions at Concentrix in April 2015 to July 2023
Project Manager - Automotive/CRM Analytics Program at Concentrix in February 2014 to April 2015
Project Manager - Automotive/CRM Analytics Program at IBM in July 2013 to February 2014
IBM Project Manager at IBM in December 2012 to July 2013
Delivery Project Executive at IBM in December 2011 to December 2012
Project Mgr at GM in January 2005 to January 2009
BU Manager at Sitel in January 2001 to January 2006
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ITIL
Process Improvement
Program Management
Service Delivery
Operations Management
Outsourcing
Software Project Management
PMP
IT Strategy
Business Process Improvement
IT Outsourcing
Vendor Management
Transition Management
Project Management
Business Process
Management
Team Leadership
Call Centers
Change Management
Telecommunications
Project Portfolio Management
Business Analysis
BPO
IT Service Management
Solution Architecture
CRM
PMO
Leadership
Business Transformation
Sla
Requirements Analysis
Analytics
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Discover more about Concentrix CatalystWhat is Dan Holbrook email address?
Email Dan Holbrook at [email protected]. This email is the most updated Dan Holbrook email found in 2026.
What is Dan Holbrook phone number?
Dan Holbrook phone number is +15862925714 and +16036343480.
How to contact Dan Holbrook?
To contact Dan Holbrook send an email to [email protected]. If you want to call Dan Holbrook try calling on +15862925714 and +16036343480. (updated on November 04, 2024)
What company does Dan Holbrook work for?
Dan Holbrook works for Concentrix Catalyst
What is Dan Holbrook's role at Concentrix Catalyst?
Dan Holbrook is Director - Catalyst Strategy & Design
What industry does Dan Holbrook work in?
Dan Holbrook works in the It Services And It Consulting industry.
Dan Holbrook Email Addresses
Dan Holbrook Phone Numbers
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