Daleen Fitzgerald

VP, IT Service Delivery at HSA Bank, a division of Webster Bank, N.A. | Oracle, Arizona, United States

About Daleen Fitzgerald

Daleen Fitzgerald serves as the Vice President of IT Service Delivery at HSA Bank, a division of Webster Bank, N.A., where she leverages her extensive management and operations expertise to enhance the bank's technological landscape. With a strong foundation in ITIL methodologies, both as a certified practitioner and foundational expert, Daleen is adept at developing streamlined processes that not only align with industry best practices but also drive significant business value.

In her current role, Daleen oversees critical functions such as DevOps and Release Management, ensuring that the production environment operates seamlessly and efficiently. Her commitment to service delivery excellence is evident in her ability to lead cross-functional teams, fostering collaboration and innovation while managing risks and resources effectively. Daleen's proficiency in business analysis and requirements analysis allows her to identify opportunities for improvement, ensuring that IT services meet the evolving needs of the organization and its clients.

Key projects under her leadership have included the implementation of disaster recovery strategies and enhancements to resource management frameworks, which have significantly improved operational resilience and service continuity. Additionally, her AWS Practitioner certification enables her to integrate cloud solutions that further optimize IT service delivery. Daleen's holistic approach to IT management not only enhances operational efficiency but also positions HSA Bank as a forward-thinking leader in the financial services industry, ready to adapt to the challenges of a rapidly changing technological landscape.

Daleen Fitzgerald Work