Cynthia Main
Senior Customer Success Director at First Advantage | Troy, Michigan, United States
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Cynthia Main is a seasoned Senior Customer Success Director at First Advantage, where she has been instrumental in driving strategic initiatives and fostering robust relationships with enterprise-level clients since January 2014. With a focus on managing key accounts, Cynthia oversees strategic relationships for four of FADV’s most significant clients, collectively responsible for a substantial $15 million in background and drug screening services. Her role requires a deep understanding of customer relationship management (CRM) and the ability to interact with executive-level stakeholders to align business objectives and deliver exceptional results.
Cynthia’s expertise in process improvement and project management is complemented by her proficiency in Six Sigma methodologies, enabling her to implement effective solutions that enhance operational efficiency and reduce costs. She is adept at navigating the complexities of a multi-channel global business environment, leveraging her skills in business development and operations management to drive revenue growth.
Throughout her tenure at First Advantage, Cynthia has led several key projects aimed at optimizing client onboarding processes and enhancing service delivery. Her commitment to customer success is evident in her proactive approach to identifying client needs and developing tailored strategies that not only meet but exceed expectations. As a leader, she excels in team management, fostering a collaborative culture that empowers her team to innovate and excel in delivering high-quality service. Cynthia's strategic vision and dedication to excellence make her a vital asset to First Advantage and a trusted partner for her clients.
Senior Customer Success Director at First Advantage in January 2014 to Present
Customer Relations Manager at SourceHOV in June 2007 to January 2014
Director of Customer Service at Entertainment Publications in January 2005 to June 2007
Manager of ReAcquisition/Sales at EDS/OnStar in May 2003 to December 2004
Manager of Support Services at EDS/OnStar in January 2002 to April 2003
Service Relations/ Academy Bay Supervisor at EDS/ OnStar in November 1999 to December 2001
Representative/ Team Leader at EDS/Outbound Pontiac/GMC in January 1998 to November 1999
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Cross-functional Team Leadership
Program Management
Management
Leadership
CRM
Vendor Management
Process Improvement
BPO
Account Management
Project Management
Call Center
Human Resources
Strategy
Outsourcing
Customer Service
Six Sigma
Business Development
Budgets
Business Process
Sales
Accounts Payable
Background Checks
Drug Testing
Lean Management
Disaster Recovery
Team Management
Call Centers
Business Process Improvement
Operations Management
Customer Relationship Management (CRM)
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Discover more about First AdvantageWhat is Cynthia Main email address?
Email Cynthia Main at [email protected] and [email protected]. This email is the most updated Cynthia Main email found in 2026.
What is Cynthia Main phone number?
Cynthia Main phone number is +16122697399 and +13135305108.
How to contact Cynthia Main?
To contact Cynthia Main send an email to [email protected] or [email protected]. If you want to call Cynthia Main try calling on +16122697399 and +13135305108.
What company does Cynthia Main work for?
Cynthia Main works for First Advantage
What is Cynthia Main's role at First Advantage?
Cynthia Main is Senior Customer Success Director
What industry does Cynthia Main work in?
Cynthia Main works in the Technology, Information And Internet industry.
Cynthia Main Email Addresses
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