Customer Performance
ESS Group Customer Performance Manager Ireland & UK at ESS Ltd. | Limerick Metropolitan Area
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As the Group Customer Performance Manager for ESS Ltd. in Ireland and the UK, I leverage over 30 years of extensive experience in the service industry to drive operational excellence and enhance customer satisfaction across our key accounts. My role encompasses a strategic oversight of facilities management, contract management, and building services, ensuring that our operations not only meet but exceed client expectations. I am deeply involved in managing structural changes that optimize asset utilization and compliance, focusing on a people-centric approach that empowers our teams to deliver exceptional service.
Currently, I am spearheading several key projects aimed at enhancing operational efficiency and sustainability within our facilities. By implementing innovative project planning and change management strategies, I ensure that our services are not only compliant with industry standards but also aligned with the evolving needs of our clients. My expertise in budgeting and resource allocation allows me to effectively manage costs while maintaining high service quality.
At ESS Ltd., I believe that the cornerstone of successful customer performance lies in fostering strong relationships and open communication with our clients. By utilizing my skills in recruiting and team development, I build high-performing teams that are dedicated to achieving our clients' goals. My commitment to continuous improvement and operational excellence positions ESS Ltd. as a leader in the service industry, driving value for our clients and stakeholders alike.
ESS Group Customer Performance Manager Ireland & UK at ESS Ltd. in January 2016 to Present
Group Customer Performance Director at ESS Ltd. in February 2020 to Present
Operations Manager at Noonan Services Group in September 2002 to October 2015
Assistant Facilities Manager at ESS & MKF Facilities Management in September 1999 to August 2002
Site Manager at OCS Cleaning Scotland Ltd in February 1998 to March 1999
Assistant Bakery Manager at McIntosh of Dyce Limited Aberdeen in November 1996 to January 1998
Night Shift Production & Hygiene Manager at Mac Fish Limited in April 1996 to November 1996
Hygiene Manager at Allied Bakeries Aberdeen in January 1995 to March 1996
Assistant Factory Manager at Marine Harvest International Ltd in September 1987 to May 1994
Various Roles at Various Roles in January 1983 to September 1987
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Facilities Management
Operations Management
Contract Management
Facilities Operations
Contract Negotiation
Logistics
Budgets
Procurement
Building Management Systems
Business Development
Team Building
Building Maintenance
Management
Building Services
Business Planning
Key Account Management Customer Relations
Customer Service
Microsoft Excel
Purchasing
Process Improvement
Microsoft Word
Project Planning
Pest Control
Energy Management
FM
Microsoft Office
Negotiation
New Business Development
Account Management
Change Management
Project Management
Facility Management (FM)
Budgeting
Customer service
Leadership
Recruiting
People Management
Strategic Planning
Employee Relations
Customer Relationship Management (CRM)
Team Leadership
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Discover more about ESS Ltd.What is Customer Performance email address?
Email Customer Performance at [email protected]. This email is the most updated Customer Performance email found in 2026.
How to contact Customer Performance?
To contact Customer Performance send an email to [email protected]. (updated on October 30, 2024)
What company does Customer Performance work for?
Customer Performance works for ESS Ltd.
What is Customer Performance's role at ESS Ltd.?
Customer Performance is ESS Group Customer Performance Manager Ireland & UK
What is Customer Performance's Phone Number?
Customer Performance's phone (**) *** *** 181
What industry does Customer Performance work in?
Customer Performance works in the Education Administration Programs industry.
Customer Performance Email Addresses
Customer Performance Phone Numbers
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