Crystal Taylor

Q: What is Crystal Taylor email address?

Email Crystal Taylor at crystal.taylor@usaa.com. This email is the most updated Crystal Taylor email found in 2026.

Q: How to contact Crystal Taylor?

To contact Crystal Taylor send an email to crystal.taylor@usaa.com. (updated on October 29, 2024)

Sr. Change Partner - Strategy, Digital & Brand at USAA | San Antonio, Texas, United States

About Crystal Taylor

Crystal Taylor serves as a Senior Change Partner in Strategy, Digital & Brand at USAA, where she leverages her extensive expertise in Organizational Change Management (OCM) and Organizational Development to drive transformative initiatives. In her current role, Crystal manages portfolios of change at the investment level, focusing on enterprise-wide projects that are pivotal for enhancing top-line growth and optimizing expenses. Her strategic oversight encompasses a diverse range of areas, including digital advancement, marketing technology, compliance, and initiatives that directly benefit USAA's members, employees, and partners.

Crystal's creative approach to building change strategies is underscored by her ability to deliver tangible and sustainable ROI. She excels in aligning change initiatives with organizational goals, ensuring that stakeholders are engaged and informed throughout the process. Her proficiency in stakeholder analysis and change communications enables her to effectively navigate the complexities of cross-functional team leadership, fostering collaboration across IT, HR, marketing, and finance sectors.

Key projects under her leadership have included the implementation of agile methodologies to enhance project management efficiency and the development of metrics that measure the success of change initiatives. Crystal’s commitment to continuous improvement and her passion for strategic business change make her a vital asset to USAA, as she champions innovative solutions that not only advance the organization’s mission but also enhance the overall member experience. Her recent consultation with the Fort Worth Star Telegram further exemplifies her thought leadership in the industry, as she shares insights on the evolving landscape of change management in the digital age.

Crystal Taylor Work