Craig Smith
Education Service Delivery Manager at Sweethaven Managed IT Services - part of the inTEC GROUP | Abingdon-On-Thames, England, United Kingdom
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Craig Smith is a dedicated Senior On-site IT Engineer at Sweethaven Managed IT Services, part of the inTEC GROUP, where he plays a pivotal role in enhancing IT operations across three educational institutions: John Mason School, Fitzharrys School, and Rush Common Primary School. Based in Abingdon, Oxfordshire, Craig is known for his organized and customer-focused approach, underpinned by his ITIL certification. His expertise in IT service delivery and account management allows him to effectively manage service-level agreements (SLAs) while ensuring that the unique IT needs of each school are met with precision and care.
In his current role, Craig is actively involved in key projects aimed at streamlining IT processes and implementing innovative solutions that enhance operational efficiency. His proficiency in software installation, particularly with Office 365 and VMware, enables him to deploy robust systems that support the educational environment. Craig's hands-on experience with OS builds and service desk management ensures that technical issues are resolved promptly, minimizing downtime and maximizing productivity for both staff and students.
Always on the lookout for opportunities to improve workflows, Craig leverages his skills in Java and IT operations to develop tailored solutions that address specific challenges faced by the schools. His commitment to continuous improvement and customer satisfaction makes him an invaluable asset to the Sweethaven team, as he strives to create a seamless IT experience that empowers educators and enhances learning outcomes. Through his proactive approach and technical expertise, Craig is not just an IT engineer; he is a strategic partner in the educational journey of the institutions he serves.
Education Service Delivery Manager at Sweethaven Managed IT Services - part of the inTEC GROUP in February 2025 to Present
Senior on-site IT Engineer at Sweethaven Managed IT Services - part of the inTEC GROUP in May 2023 to February 2025
IT Systems Administrator at Plumbase in February 2019 to May 2023
First Line Team Leader at Grafton GB in May 2018 to March 2019
Second Line Support Engineer at Grafton GB in May 2017 to May 2018
First Line Support Engineer at Grafton GB in June 2016 to May 2017
IT Analyst at Retail Active in February 2014 to June 2016
IT Technician at Rutherford Appleton Laboratory in November 2013 to February 2014
IT Support Specialist at GfK in February 2013 to November 2013
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Abingdon and Witney College, Diploma, January 2012 to January 2013
John Mason School, High School, January 2006 to January 2011
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IT Service Management
Information Technology
Customer Service
Time Management
Customer Relationship Management (CRM)
Business Strategy
Account Management
Sales
IT Operations
Technical Support
System Administration
Infrastructure
Troubleshooting
Network Administration
Internet Protocol Suite (TCP/IP)
Change Management
ITIL
Software Installation
Microsoft Office
Active Directory
Microsoft Dynamics CRM
Office 365
Powershell
Microsoft SQL Server
Windows Server
Windows 7
Servers
Cisco Systems Products
VMware
Microsoft Exchange
Java
Citrix
Organizational Leadership
Management
Team Leadership
Teamwork
Service Desk Management
Build Strong Relationships
IT Service Delivery
Microsoft Dynamics AX
Windows System Administration
Windows 10
Airwatch
Application Support
Kerridge K8
Shop metrics
Telephony Administration
Service-Level Agreements (SLA)
Conflict Resolution
OS Builds
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What is Craig Smith email address?
Email Craig Smith at [email protected]. This email is the most updated Craig Smith's email found in 2026.
How to contact Craig Smith?
To contact Craig Smith send an email to [email protected].
What company does Craig Smith work for?
Craig Smith works for Sweethaven Managed IT Services - part of the inTEC GROUP
What is Craig Smith's role at Sweethaven Managed IT Services - part of the inTEC GROUP?
Craig Smith is Education Service Delivery Manager
What is Craig Smith's Phone Number?
Craig Smith's phone +44 ** **** *288
What industry does Craig Smith work in?
Craig Smith works in the Construction industry.
Craig Smith Email Addresses
Craig Smith Phone Numbers
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