Craig Pfeifer

Q: What is Craig Pfeifer email address?

Email Craig Pfeifer at cpfeifer@opentext.com. This email is the most updated Craig Pfeifer email found in 2026.

Q: How to contact Craig Pfeifer?

To contact Craig Pfeifer send an email to cpfeifer@opentext.com. If you want to call Craig Pfeifer try calling on +16187134631.

Director of Client Services at OpenText | Ballston Spa, New York, United States

About Craig Pfeifer

Craig Pfeifer is a seasoned leader in customer-focused operations and managed services, currently serving as the Director of Client Services at OpenText. With over 25 years of extensive experience in large-scale client engagement, Craig has honed his expertise in both business and technical domains, enabling him to effectively bridge the gap between customer needs and service delivery. His role encompasses the oversight of Managed Services and Support Operations for a diverse North American customer base, where he manages multiple solution platforms that cater to a wide array of client requirements.

Craig leads a geographically dispersed team of over 30 professionals, including technical support specialists, premier Managed Service engagement teams, and client services experts. His leadership style emphasizes collaboration and empowerment, fostering a culture of trust and accountability that drives exceptional customer experiences. Under his guidance, the team has successfully implemented continuous improvement programs that enhance operational efficiency and elevate service quality, ensuring that clients receive the highest level of support.

A strategic thinker with a proven track record, Craig excels in Agile Project Management and has a deep understanding of EDI and E-commerce solutions. His skills in strategic planning and vendor management have been instrumental in forging strong partnerships that benefit both OpenText and its clients. By leveraging his expertise in Microsoft SQL Server and retail management, Craig continues to innovate and adapt service offerings to meet the evolving demands of the industry, solidifying his reputation as a trusted advisor and leader in client services.

Craig Pfeifer Work