Craig Kilgore
Global Head of Customer Success at omniXM | Greater Seattle Area
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As the Director of Customer Success at omniXM, Craig Kilgore plays a pivotal role in shaping the company’s approach to client engagement and satisfaction. With over eight years of experience in deploying complex solutions, Craig leverages his expertise in strategic initiatives and service delivery to drive customer growth and enhance operational efficiency. His current responsibilities encompass managing diverse teams and overseeing the development and delivery of omniXM's core products and custom enterprise applications. This multifaceted role includes spearheading procurement processes, implementing robust customer support and success programs, and enabling sales through comprehensive training and resources.
Craig's analytical prowess and problem-solving abilities are instrumental in the creation of key performance indicators (KPIs) that not only measure success but also inform strategic decision-making. He is adept at utilizing data insights to motivate cross-functional teams, ensuring that all stakeholders are aligned with program and project goals. His experience in software as a service (SaaS) and telecommunications further enriches his capability to navigate the complexities of customer needs and expectations in a rapidly evolving digital landscape.
In addition to his operational responsibilities, Craig engages in high-level discussions with C-suite executives, providing consultative services that align omniXM’s offerings with the strategic objectives of its partners and clients. His ability to design effective workflows and deliver impactful presentations using tools like PowerPoint enhances omniXM's reputation as a leader in customer success. By fostering a culture of collaboration and continuous improvement, Craig is committed to driving omniXM's mission of delivering exceptional customer experiences and sustainable growth.
Global Head of Customer Success at omniXM in September 2019 to Present
Technology and Business Consultant at Northwest Resources One in March 2018 to September 2019
Territory Manager at Western Systems in September 2016 to January 2018
Senior Business Analyst - Channel Manager at Verizon Wireless in September 2011 to September 2016
Internship at AquaQuip in July 2008 to September 2009
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Strategic Initiatives
Interpersonal Communication
Critical Thinking
Creative Problem Solving
Business Transformation
Service Delivery
Microsoft Power BI
Persuasive Presentations
Data Analysis
Leadership Development
Workflow Design
Closed Loop
Skill Development
Content Creation
Customer Support
Discord
People Management
Customer Experience
Customer Retention
Product Service
Vendor Management
Problem Solving
Budgeting
Cross-functional Team Leadership
Analytical Skills
Software as a Service (SaaS)
Business Strategy
Change Management
Leadership
Mobile Devices
Sales Operations
Direct Sales
Management
Time Management
Strategic Planning
Team Leadership
Marketing
Analytics
Go-to-market Strategy
Sales
Microsoft Office
Microsoft Excel
SPSS
Customer Service
Sales Presentations
Thought Leadership
PowerPoint
Account Management
Solution Selling
Telecommunications
Salesforce.com
Sales Management
Project Management
Project Coordination
Business Process Improvement
Training
Customer Relationship Management (CRM)
Android
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Discover more about omniXMWhat is Craig Kilgore email address?
Email Craig Kilgore at [email protected] and [email protected]. This email is the most updated Craig Kilgore email found in 2026.
What is Craig Kilgore phone number?
Craig Kilgore phone number is +12403294567 and +12533505461.
How to contact Craig Kilgore?
To contact Craig Kilgore send an email to [email protected] or [email protected]. If you want to call Craig Kilgore try calling on +12403294567 and +12533505461. (updated on November 04, 2024)
What is Craig Kilgore net worth?
Craig Kilgore has an estimated net worth of $2,500 to $24,999
What company does Craig Kilgore work for?
Craig Kilgore works for omniXM
What is Craig Kilgore's role at omniXM?
Craig Kilgore is Global Head of Customer Success
What industry does Craig Kilgore work in?
Craig Kilgore works in the Software Development industry.
Craig Kilgore Email Addresses
Craig Kilgore Phone Numbers
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